Improving access to social housing for victims of domestic abuse
Updated 10 July 2025
Applies to England
© Crown copyright 2025
This publication is licensed under the terms of the Open Government Licence v3.0 except where otherwise stated. To view this licence, visit nationalarchives.gov.uk/doc/open-government-licence/version/3 or write to the Information Policy Team, The National Archives, Kew, London TW9 4DU, or email: psi@nationalarchives.gov.uk.
Where we have identified any third party copyright information you will need to obtain permission from the copyright holders concerned.
This publication is available at https://www.gov.uk/government/publications/improving-access-to-social-housing-for-victims-of-domestic-abuse/improving-access-to-social-housing-for-victims-of-domestic-abuse
Introduction
1. This is guidance by the Secretary of State for Housing, Communities and Local Government under section 169 of the Housing Act 1996 (‘the 1996 Act’). Local housing authorities (’local authorities’) are required to have regard to it in exercising their functions under Part 6 of the 1996 Act.
2. References to sections in this guidance are references to sections in the 1996 Act.
3. It is in addition to the statutory guidance on social housing allocations (‘the Allocations guidance’), guidance on providing social housing for local people (‘the Local Connections guidance’) and guidance on the Right to Move.
4. Local authorities are encouraged to review their existing allocation policies and revise them, where appropriate, in the light of this guidance as soon as possible.
Background and purpose
5. The government is committed to ensuring that those who need to escape from domestic abuse are given as much support and assistance as possible so that they are able to re-build their lives away from abuse and harm.
6. We recognise that housing provision is a key element of this support. Many victims of domestic abuse are forced to flee their homes to seek safety and support in domestic abuse safe accommodation (such as a refuge) or other form of temporary accommodation. This is often in another local authority area in order to put a safe distance between themselves and their perpetrators.
7. New duties on local authorities within the Domestic Abuse Act 2021, came into force on 1 October 2021 to ensure that all victims and their children across England can access the right support in safe accommodation when they need it. To accompany the new duties, we published statutory guidance which provides further details to local authorities on how the duties should be delivered on the ground.
8. Under the duties local authorities are required to set up a Domestic Abuse Local Partnership Board, assess the need for domestic abuse support services for all victims, prepare and publish strategies and commission services in line with the needs identified in the strategies and report back to MHCLG.
9. This should meet the needs of diverse groups of victims; support local areas to develop strong partnerships and strategies; as well as better commissioning and local accountability. Local areas should seek to ensure that no victim fleeing abuse is turned away from the support they need.
10. The purpose of this guidance is to assist local authorities to apply the allocation legislation to ensure that victims of domestic abuse are able to move into social housing from domestic abuse safe accommodation (such as a refuge) or other form of temporary accommodation by ensuring that:
- they have appropriate priority under the local authority’s allocation scheme, and
- those who have fled to another local authority area are not disadvantaged by any residency or local connection requirements
11. In this context other forms of temporary accommodation might encompass a hostel, or short term supported housing, as well as temporary accommodation provided under the homelessness legislation. There are different types of safe accommodation for victims of domestic abuse, as specified in statutory guidance. These include refuge accommodation, dispersed housing, sanctuary schemes, second-stage accommodation, and specialist provision—each designed to meet varying levels of risk and individual needs.
12. Ensuring that victims of abuse can more easily access settled accommodation when they are ready to do so will also free up valuable safe accommodation spaces for others who need their services.
13. Another aim of this guidance is to promote a consistent approach across local authorities to the way they consider applications from victims of domestic abuse in safe accommodation. This will help victims to have the confidence they need to leave an abusive situation, and reduce the potential for anxiety and distress.
Qualification for social housing
14. Section 160ZA(7) gives local authorities the power to determine who qualifies, or does not qualify, to be allocated social housing, subject to any regulations made by the Secretary of State under section 160ZA(8) to determine classes of persons who can or cannot qualify, or criteria local housing authorities cannot use to determine who does not qualify.
15. In 2013, the Secretary of State issued the Local Connections guidance encouraging local authorities to include a residency requirement of at least 2 years as part of their qualification criteria. The Local Connections guidance is aimed at ensuring that only people in need who have invested in, and demonstrated a commitment to, their local community may be considered for an allocation of social housing.
16. The Allocation of Housing (Qualification Criteria for Victims of Domestic Abuse and Care Leavers) (England) Regulations 2025 provide that where housing authorities decide to use residency or local connection requirement as a qualification criterion, they must not apply that criterion to a person who:
(a) is or has been a victim of domestic abuse carried out by another person and who needs to move for reasons connected with that abuse, including from accommodation initially occupied on a temporary basis.
Establishing a connection between the need to move and domestic abuse
17. These provisions recognise that such individuals often have to leave their local area for their own safety or to receive suitable support and therefore struggle to meet local connection tests in places where they would best be able build a safe and stable life.
18. When considering whether a person has experienced domestic abuse, housing authorities must follow the cross-government definition of domestic abuse set out in section 1 of the Domestic Abuse Act 2021. This defines domestic violence and abuse as: any incident or pattern of incidents of controlling, coercive, threatening behaviour, violence or abuse between those aged 16 or over who are, or have been, intimate partners or family members regardless of gender or sexuality. This can include, but is not limited to, psychological, physical, sexual, financial and emotional abuse. The Act is also clear that children can be victims in their own right.
19. For a more detailed description, housing authorities are referred to page 6 of the Home Office Victims of domestic violence guidance or paragraphs 21.6 to 21.10 of the Homelessness code of guidance.
20. Housing authorities will need to assess whether the need to move is connected with the domestic abuse. If there is evidence that the victim needs to move as a result of domestic abuse, then the authority must apply the exemption.
21. An assessment of the likelihood of a threat of violence or abuse being carried out should not be based on whether there has been actual violence or abuse in the past. Assessments must be based on the facts of the case and should be devoid of any value judgements about what an applicant should or should not do, or should or should not have done, to mitigate the risk of any violence and abuse.
22. If someone is fleeing domestic abuse, it is likely they will flee somewhere else first for safety before they make their application for social housing. This might be domestic abuse safe accommodation (such as a refuge), temporary accommodation or the home of a friend or family member. In these circumstances, we would still regard the application as being for reasons connected with the abuse when they seek to move from that accommodation as it is not settled accommodation, and they are residing there as an interim measure because of domestic abuse. This application does not have to be in the same local authority that they have fled to, but we expect that it commonly will be.
23. Once a person is in settled accommodation, and safe from the perpetrator(s) of the domestic violence, we would not expect the exemption to apply to any future housing applications unless they are no longer safe and need to move again. Housing authorities are encouraged to refer to chapter 1 of the homelessness code of guidance on defining settled accommodation. This includes a suitable secure or introductory tenancy with a local authority, an offer of accommodation through a private registered provider (also known as a housing association) or the offer of a suitable tenancy for at least 12 months from a private landlord made by arrangement with the housing authority.
24. Housing authorities are encouraged to refer to chapter 21 of the homelessness code of guidance which contains extensive advice to assist with handling applications from people who have suffered domestic abuse. Amongst other things, this stresses the importance of ensuring that staff have specialist training to help them provide a sensitive response and provide housing options which are safe and appropriate to their needs. The exemption will apply to victims of domestic abuse living in all countries within the UK who are making an application for social housing in England.
25. Certain persons in or connected to the Armed Forces, certain care leavers under 25 and transferring tenants who need to move for work related reasons are also exempt from any residency requirements, by virtue of regulations made under section 160ZA(8) which prevent local authorities from applying a local connection test to disqualify such applicants[footnote 1].
26. The Local Connections guidance advises local authorities to consider the need to provide for other appropriate exceptions from their residency requirements, in order to take account of special circumstances, including providing protection to people who need to move away from another area to escape violence or harm.
27. The statutory Homelessness code of guidance[footnote 2] recognises that victims of abuse and their children may need to travel to different areas in order for them to be safe from the perpetrator(s), and advises local authorities to extend the same level of support to those from other areas as they do to their own residents.
Joint working
28. We encourage local authorities to consider the scope to work together across boundaries, taking into account the needs and preferences of victims and their families. Under Part 4 of the Domestic Abuse Act 2021, Tier 1 authorities are responsible for assessing local need and developing domestic abuse strategies. Tier 2 authorities play a vital supporting role through active participation in Local Partnership Boards and in delivering these strategies. A coordinated approach will help, ensure that the demand for social housing arising does not fall disproportionately on those authorities with higher levels of safe accommodation provision. Local authorities that participate in area-based choice based lettings schemes may be particularly well placed to work together to meet the needs of those who are moving on from safe accommodation (such a refuge) or other forms of temporary accommodation, for example, by each providing for a quota of lettings to be made available for this group.
29. If a safeguarding concern is identified by a Local Authority, information must be shared via the relevant adult or child safeguarding protocols. If a safeguarding referral is not required but additional support to the victim(s) is required, the victim(s) must be offered a referral pathway for further information and support by their local domestic abuse service. It is the responsibility of local housing authorities to determine whether data sharing is lawful under UK data protection law. Whether data sharing is lawful must be determined on a case-by-case basis. If authorities are unclear about their obligations and responsibilities under UK data protection law they should seek advice from their data protection teams or contact the Information Commissioner. Local authorities should refer to the Allocations guidance for more information.
30. Local authorities are strongly encouraged to enquire whether the authority they are sharing information with has staff who are trained in supporting victims of domestic abuse.
31. Local authorities should consider the following case study when determining how to work with other agencies to keep victims safe.
Overview report into the death of Salma (January 2019) (Word, 1.03MB). This Domestic Homicide Report examines agency responses and support given to Salma, a resident of Tower Hamlets, prior to her death. In this example, information could have been shared at the tenancy nominations stage to safeguard the victim. Authorities should have regard to the following sections of the report in particular: ‘Summary of information known to the agencies and professionals involved’ and ‘Analysis of agency involvement’.
32. Authorities could also refer to: Focus report: Learning to improve council services for domestic abuse victims (PDF, 8.66MB) for best practice in working with other agencies to support victims of domestic abuse.
Priority for social housing
33. The government is clear that we expect social homes to go to people who genuinely need and deserve them. That is why provisions in the Localism Act 2011 have maintained the protection provided by the statutory reasonable preference criteria which ensure that overall priority for social housing is given to those in housing need.
34. The Allocations guidance goes further and makes it clear that authorities should consider giving additional preference within their allocation scheme to people who are homeless and require urgent rehousing as a result of domestic abuse.
35. Regulations ensure that those who need to move between local authority districts in order to escape domestic abuse are not disadvantaged by a residency or local connection test. It is also important that victims of domestic abuse who are provided with temporary protection in safe accommodation (such as a refuge), or other form of temporary accommodation, are given appropriate priority under a local authority’s allocation scheme, to enable them to move into more suitable settled accommodation, releasing valuable safe accommodation spaces for others.
Medical and welfare
36. Section 166A(3)(d) provides that local authorities must frame their allocation scheme to ensure that reasonable preference is given to people who need to move on medical and welfare grounds, including grounds relating to a disability.
37. Those who are recovering from the impact of domestic abuse are likely to have medical and welfare needs, including physical and mental health issues, which may be complex and long lasting. Children who are victims of abuse may be affected in particular. Authorities are also reminded that a serious and long-lasting mental health condition is likely to come within the definition of a disability under the Equality Act 2010.
38. Annex 1 to the Allocations guidance which sets out possible indicators of the medical and welfare reasonable preference category already recognises that this could include those who need to recover from the effects of violence or threats of violence, or physical, emotional or sexual abuse. This guidance goes further and strongly encourages all local authorities to apply the medical and welfare reasonable preference category to victims and their families who have escaped abuse and are being accommodated in a refuge or other temporary accommodation.
39. By applying the medical and welfare reasonable preference category to ensure that those who are provided with shelter in a refuge or other form of temporary accommodation are accorded appropriate priority for social housing, local authorities may also reduce the incentive for victims of abuse to seek homelessness assistance and thereby reduce the pressure on homelessness services.
Homelessness
40. Section 166A(3) (a) and (b) respectively provide that local authorities must frame their allocation scheme to ensure that reasonable preference is given to people who are homeless within the meaning of Part 7 of the 1996 Act and people owed certain duties under Part 7.
41. Section 175 of the 1996 Act provides that a person who has accommodation may still be treated as homeless within the meaning of Part 7 if it would not be reasonable for them to continue to occupy that accommodation.
42. Since refuges are generally intended to provide accommodation for a short to medium period only, those who have fled domestic abuse and are currently living in refuges should usually be considered as homeless, as it would not be reasonable to expect them to continue to occupy that accommodation on a long-term basis.
Supporting victims in their existing homes
Securing the home
43. Tenants who have suffered domestic abuse may wish to remain in, or return to, their own home, where for example the perpetrator has left or can be removed. Local authorities are encouraged to support them to do so where it is safe. It is important that victims are supported to make an informed choice and that an appropriate risk assessment is carried out. They should not be put under pressure to remain in their home in order to reduce pressure on available housing.
44. Following an assessment of the property, and the needs and circumstances of the household, a local authority may be able to make it safer for the victim and family to remain in the property through the provision of appropriate security measures. These include: reinforced doors and windows, and extra locks; fire retardant letter boxes, smoke alarms and fire safety equipment; alarms, intercoms, and video entry systems; and the provisions of a sanctuary room from where the victim can call and wait for the arrival of the police.
45. Local authorities may wish to inform tenants of the option of applying to the court for an injunction against the perpetrator such as an order prohibiting the perpetrator from molesting the tenant (non-molestation orders), or an order prohibiting the perpetrator from living in the home or entering the surrounding area (occupation orders). Further advice is provided at paragraph 21.36 of the 2018 Homelessness code of guidance.
Tenancies
46. In situations where victims need support to remain in their existing home, and where the perpetrator is a joint tenant, authorities may wish to consider the scope for evicting the perpetrator and allowing the victim to return to their home with a new tenancy agreement.
47. We recognise that victims of domestic abuse who have a lifetime social tenancy (whether a local authority secure periodic tenancy or a housing association assured periodic tenancy) may be reluctant to leave an abusive situation if it means losing their security of tenure.
48. We have recently taken steps through the Domestic Abuse Act 2021 to ensure that lifetime tenants who suffer domestic abuse will retain lifetime security if they are granted a new tenancy by a local authority for reasons connected with the abuse.
49. This protection applies to victims who have a lifetime tenancy, or victims who have had a lifetime tenancy in the past and have fled their social home to escape domestic abuse.
50. The protection also applies to victims of domestic abuse who have a joint lifetime tenancy and who wish to continue living in their home after the perpetrator has left.
51. The provisions apply to lifetime tenants of local authorities and private registered providers of social housing.
Other considerations
Suitability of accommodation and provision of support
52. It is important that victims of domestic abuse should be assisted to move on from a refuge, or other form of temporary accommodation, into settled accommodation, when they are ready. However, they should not be put under pressure to accept accommodation which is inappropriate simply in order to increase the throughput for refuges.
53. Authorities will want to ensure that the accommodation that is provided meets the needs and circumstances – and wherever possible the preferences – of the survivor and their household and that appropriate support is put in place following an assessment of the household’s particular needs. This would include considering whether it is necessary to provide for the type of security measures referred to in paragraph 41 above.
Definition of domestic abuse
54. When considering whether a person has experienced domestic abuse, local authorities must follow the cross-government definition of domestic abuse set out in section 1 of the Domestic Abuse Act 2021. This defines domestic violence and abuse as: any incident or pattern of incidents of controlling, coercive, threatening behaviour, violence or abuse between those aged 16 or over who are, or have been, intimate partners or family members regardless of gender or sexuality. This can include, but is not limited to, psychological, physical, sexual, financial and emotional abuse. For a more detailed description, local authorities are referred to page 6 of the Home Office Victims of domestic violence guidance or paragraphs 21.6 to 21.10 of the Homelessness code of guidance.
Further advice
55. Local authorities are encouraged to refer to chapter 21 of the Homelessness code of guidance which contains extensive advice to assist local authorities to handle applications from people who have suffered domestic abuse. Amongst other things, this stresses the importance of ensuring that staff have specialist training to help them provide a sensitive response and to identify, with applicants, housing options which are safe and appropriate to their needs.