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Improve Animal Health and Welfare and Poultry Biosecurity review query form

Use this form if you have a query about Improve Animal Health and Welfare (IAHW) or Poultry Biosecurity Review (PBR).

Applies to England

Documents

IAHW and PBR query form

Details

Use this form if you, or someone acting for you, have a question about your IAHW or PBR application, agreement or claim.

You can also use this form if you have been told you will not get a payment.

Before you fill in the form, read the rules for either:

Then send your completed form to the Rural Payments Agency (RPA) by email or post.

If you’re sending more than one form by email, use a separate email for each form.

How to submit a query about your application, agreement or claim

You can use the Rural Payments service to raise a query about your application, agreement or claim. Sign in to the Rural Payments service and select ‘Create or view a query’ to raise a new query.

Or use the IAHW and PBR query form if you:

  • think your payment is wrong
  • disagree with your payment calculation 
  • need to send more evidence or information about a query you have already raised
  • disagree with an email you’ve received about your IAHW or PBR application, agreement or payment
  • disagree with our decision about your IAHW or PBR application, agreement or claim

Do not use this form to query anything other than IAHW or PBR information. 

For multiple queries, submit one form for each query and send them separately.

Please only use this form for IAHW or PBR information. Email or write to RPA if you have any other queries.

How to fill in this form

Read the guidance notes on the form – they explain what to do and how to fill in the form.

After you’ve submitted the form

We will respond once we have reviewed your query in full.

If we find that we do not need to take any further action, we will explain why. If we need to take further action, we will confirm what we’ve done and the effect this has had on your original query.

If you have another query that you have not already told RPA about, fill in and submit a new query form.

Updates to this page

Published 26 June 2025
Last updated 8 June 2026 show all updates
  1. Changes made to include Poultry Biosecurity Review

  2. Updates made to query form and GOV.UK page.

  3. Updated the form to be IAHW specific

  4. First published.

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