If you use assistive technology (such as a screen reader) and need a
version of this document in a more accessible format, please email firstname.lastname@example.org.
Please tell us what format you need. It will help us if you say what assistive technology you use.
This Independent Living Fund (ILF) circular describes the complaints process for ILF users, staff and independent assessors.
how to make a complaint
when someone who complains can expect to receive a response