Guidance

ILF circular 02/09: Complaints

This publication was withdrawn on 1 July 2015

The Independent Living Fund closed on 30 June 2015 and this guidance is out of date.
For more information, see – www.gov.uk/independent-livingfund

The complaint process for Independent Living Fund users, staff and independent assessors.

Document

Detail

This Independent Living Fund (ILF) circular describes the complaints process for ILF users, staff and independent assessors.

It explains:

  • how to make a complaint
  • when someone who complains can expect to receive a response