Research and analysis

Identifying claimants' needs: capability of Jobcentre Plus advisors

How Jobcentre Plus personal advisers define and identify ‘skills need', and how to embed it in Jobcentre Plus. BIS research paper number 43.


Identifying claimants' needs: research into the capability of Jobcentre Plus advisors

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Qualitative research report commissioned by BIS and the Department for Work and Pensions to explore:

  • how Jobcentre Plus personal advisers (PAs)‘ define skills need’
  • how Jobcentre Plus PAs currently identify claimants’ skills needs
  • how identfying skills can be embedded within the Jobcentre Plus offer.

The Jobcentre Plus offer aims to allow more flexibility to Jobcentre Plus managers and advisers to judge which interventions will help individual claimants most cost effectively.

Published 10 June 2011