Independent report
Report on HS2 Ltd’s complaints handling and community engagement
This independent review by Ian Bynoe is in response to a recommendation from the PHSO in her report of November 2015.
Documents
Details
Ian Bynoe was appointed to carry out a review of High Speed Two (HS2) Ltd’s complaints handling and community engagement. This followed a report by the Parliamentary and Health Services Ombudsman (PHSO) on an investigation into complaints about HS2 Ltd.
Published 21 April 2016