Independent report

Report on HS2 Ltd’s complaints handling and community engagement

This independent review by Ian Bynoe is in response to a recommendation from the PHSO in her report of November 2015.

Documents

Details

Ian Bynoe was appointed to carry out a review of High Speed Two (HS2) Ltd’s complaints handling and community engagement. This followed a report by the Parliamentary and Health Services Ombudsman (PHSO) on an investigation into complaints about HS2 Ltd.

Published 21 April 2016