The residents’ charter sets the standard for communicating with people who live along or near the High Speed Two (HS2) route.
What is the charter?
This charter sets out our ten commitments to you and explains the roles of the Residents’ Commissioner and Construction Commissioner in ensuring we are held to account on these commitments. The assurances in this charter mean that everyone can expect to be treated fairly and impartially. We recognise that residents affected by High Speed Two (HS2) have different needs.