This guide is for tenants and landlords in the private rented sector to help them understand their rights and responsibilities. It provides a checklist and more detailed information on each stage of the process, including:
what to look out for before renting
living in a rented home
what happens at the end of a tenancy
what to do if things go wrong
This is the most up to date version of the Guide. It incorporates all changes detailed in the update history below.
This online tool gives you tailored information about getting problems fixed in your rented home. You’ll also find out what to do if your landlord or letting agent is not responding to requests for repairs.
3 June 2019: Corrected to reflect the rebranding of National Approved Letting Scheme (NALS) to Safeagent, and to update links to the GOV.UK client money protection scheme webpage.
29 July 2019: The ‘Before you start’ section was updated to clarify Shelter’s advisory role. The sentence ‘If you don’t have a guarantor, you can ask Shelter for help’ was amended to ‘If you don’t have a guarantor, you can ask Shelter for advice’.
Guide updated following the Tenant Fees Act 2019.
On 6 July 2018 the title of the guide was amended to 'How to rent: the checklist for renting in England'.
Added updated guide.
Removed reference to the 'London Rental Standard' in the renting 'Direct from the landlord' section.