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How to recover your UKVI account: video
This video explains how to recover access to your UK Visas and Immigration (UKVI) account.
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These videos will play in English. You can translate these videos into your preferred language by following these steps:
- Click the “CC” (Captions) button to enable subtitles
- Click the Settings (⚙️) icon on the video player
- Select “Subtitles/CC” from the menu
- Choose “Auto-translate”
- Select your preferred language from the list
These translations are automatically generated by YouTube.
UK Visas and Immigration (UKVI) is not responsible for any errors or misunderstandings that may result from these translations.
Read our guidance on recovering your UKVI account.
Updates to this page
Published 18 February 2025
Last updated 23 June 2025
show all updates
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Added information about how to auto-translate the videos.
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Added a video explaining how to help someone else recover their UKVI account.
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First published.