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How to recover your UKVI account: video

This video explains how to recover access to your UK Visas and Immigration (UKVI) account.

• From: UK Visas and Immigration
• Published: 18 February 2025
• Last updated: 23 June 2025 — See all updates

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How to recover your UKVI account video

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How to help someone recover their UKVI account video

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Details

These videos will play in English. You can translate these videos into your preferred language by following these steps:

1. Click the “CC” (Captions) button to enable subtitles
2. Click the Settings (⚙️) icon on the video player
3. Select “Subtitles/CC” from the menu
4. Choose “Auto-translate”
5. Select your preferred language from the list

Please note that these translations are automatically generated by YouTube.
UK Visas and Immigration (UKVI) is not responsible for any errors or misunderstandings that may result from these translations.

Read our guidance on recovering your UKVI account.

Published 18 February 2025

Last updated 23 June 2025 + show all updates

1. 23 June 2025

   Added information about how to auto-translate the videos.

2. 6 March 2025

   Added a video explaining how to help someone else recover their UKVI account.

3. 18 February 2025

   First published.