FOI release

Home Office, direct communications unit, customer survey

We have a received a request under the Freedom of Information Act 2000 for the following:  Information on the cost and value of the customer…

Documents

Detail

We have a received a request under the Freedom of Information Act 2000 for the following: 

Information on the cost and value of the customer survey conducted, by FDS International on behalf of the Home Office (direct communications unit).

A request for information on the cost and value of the customer survey conducted by FDS International Ltd on behalf of the Home Office (direct communications unit).

Response

FDS International has been conducting research on behalf of the Home Office (direct communications unit).

The survey questions focus on replies to correspondence from the public to help improve the service provided to the public.

The current survey will cost £6,051 and has now concluded. No more surveys on this subject are planned.