Research and analysis
HMRC Stakeholder Research 2023
This report describes the main findings from HMRC's annual stakeholder research.
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HM Revenue and Customs (HMRC) uses the results of the stakeholder engagement research to help understand the views of its main stakeholders and inform future engagement and communications with these groups.
The report examines their:
- general perceptions of HMRC, including favourability and advocacy
- awareness of HMRC and knowledge about its remit, vision and priorities
- perceptions of HMRC’s performance
- views of HMRC’s engagement with stakeholders
This report presents the results from the annual survey from 2023.
Published 17 July 2023