Research and analysis

HMRC stakeholder research 2013

Research carried out by Ipsos MORI among HM Revenue & Customs (HMRC) stakeholders in 2013.



Ipsos MORI was commissioned by HMRC to undertake research among its stakeholders (corporates, politicians and journalists) to answer two over-arching research questions:

Understand perceptions of HMRC among this stakeholder group

  • How is HMRC performing?
  • What is driving attitudes?
  • How has this changed since 2012?

Obtain meaningful insight into how HMRC currently manages stakeholder relationships and how this can be improved

  • What are relationships with HMRC like?
  • How has this changed since 2012?
  • How can HMRC better engage its stakeholders?