Research and analysis
HMRC stakeholder engagement research 2020 to 2021
This report describes the main findings from HMRC's annual stakeholder research.
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HM Revenue and Customs (HMRC) uses the results of its stakeholder engagement research to help understand the views of its main stakeholders and inform future engagement and communications with these groups.
The report examines their:
- general perceptions of HMRC, including favourability and advocacy
- awareness of HMRC and knowledge about its remit, vision and priorities
- perceptions of HMRC’s performance
- views of HMRC’s engagement with stakeholders
This report presents the results from this annual survey from 2020 to 2021.
Published 4 November 2021