Research and analysis

HMRC stakeholder engagement research 2018

This report describes the main findings from the 2018 annual stakeholder research.

Documents

HMRC stakeholder engagement research 2018

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Details

HM Revenue and Customs (HMRC) uses the results of its stakeholder engagement research to help understand the views of its main stakeholders and inform future engagement and communications with these groups.

The report examines their:

  • general perceptions of HMRC, including favourability and advocacy
  • awareness of HMRC and knowledge about its remit, vision and priorities
  • perceptions of HMRC’s performance
  • views of HMRC’s engagement with stakeholders

This report presents the results from the annual survey from 2018.

Updates to this page

Published 18 July 2019

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