Research and analysis

HMRC stakeholder engagement research 2018

This report describes the main findings from the 2018 annual stakeholder research.

From:
HM Revenue & Customs
Published
18 July 2019

Documents

HMRC stakeholder engagement research 2018

Ref: HMRC Research Report 518

PDF, 500 KB, 8 pages

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Details

HM Revenue and Customs (HMRC) uses the results of its stakeholder engagement research to help understand the views of its main stakeholders and inform future engagement and communications with these groups.

The report examines their:

  • general perceptions of HMRC, including favourability and advocacy
  • awareness of HMRC and knowledge about its remit, vision and priorities
  • perceptions of HMRC’s performance
  • views of HMRC’s engagement with stakeholders

This report presents the results from the annual survey from 2018.

Published 18 July 2019