Research and analysis

HMRC Stakeholder Engagement Research 2017

This report describes the main findings from stakeholder research.


HMRC Stakeholder Engagement Research 2017

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HM Revenue and Customs (HMRC) uses the results of the Stakeholder Engagement Research to help understand the views of its most important stakeholders and inform future engagement and communications with them.

The research:

  • tracks stakeholder perceptions and understanding of HMRC
  • monitors key performance metrics
  • evaluates the success of existing stakeholder engagement strategies
  • determines what key stakeholders want to see from HMRC
Published 12 July 2018