HM Revenue and Customs (HMRC) uses the results of the Stakeholder Engagement Research to understand the views of its most important stakeholders, and to inform engagement and communication with them.
- tracks stakeholder perceptions and understanding of HMRC
- monitors key performance metrics
- evaluates the success of existing stakeholder engagement strategies
- determines what key stakeholders want to see from HMRC
This report presents the results from the annual survey from 2016.