Research and analysis

HMRC service quality and delivery: agent and staff perceptions

Research on the quality of service HM Revenue and Customs provides to tax agents.


Agents qualitative research

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Research report on the findings of a qualitative study into HM Revenue and Customs’ (HMRC’s) services for tax agents. The research looks at agent and staff perceptions of the quality of service provided by HMRC.

Published 3 February 2011