If you use assistive technology (such as a screen reader) and need a
version of this document in a more accessible format, please email email@example.com.
Please tell us what format you need. It will help us if you say what assistive technology you use.
Research report on the findings of a qualitative study into HM Revenue and Customs’ (HMRC’s) services for tax agents. The research looks at agent and staff perceptions of the quality of service provided by HMRC.