Research and analysis

HMRC service quality and delivery: agent and staff perceptions

Research on the quality of service HM Revenue and Customs provides to tax agents.

From:
HM Revenue & Customs
Published
3 February 2011

Documents

Agents qualitative research

Ref: HMRC Research Report 122

PDF, 84.4 KB, 8 pages

This file may not be suitable for users of assistive technology.

Request an accessible format.
If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email different.format@hmrc.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Details

Research report on the findings of a qualitative study into HM Revenue and Customs’ (HMRC’s) services for tax agents. The research looks at agent and staff perceptions of the quality of service provided by HMRC.

Published 3 February 2011