Corporate report

HMRC People Survey results: 2016

Results from the 2016 Civil Service People Survey for HMRC.

Documents

HMRC People Survey results: 2016

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HMRC People Survey results: 2016 (data file)

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Details

The 2016 survey is HMRC’s eighth annual Civil Service People Survey.

HMRC’s employee engagement index has increased by 2% to 47%, its highest point ever and with positive improvements against all nine engagement drivers. The increase places us 12% points away from the 59% Civil Service benchmark.

The response rate for this year was 69%, the highest out of the ‘big five’ departments - the first time HMRC has achieved this.

Published 7 December 2016