People survey results showing HMRC's employee engagement index.
People survey results showing HMRC’s employee engagement index.
The 2013 survey is HMRC’s fifth annual Civil Service People Survey. HMRC’s engagement index has increased by a rounded 3% (from 41.47%) to reach 44% (43.92%). This result is a positive move in the right direction, and HMRC has moved closer to the Civil Service engagement benchmark which has remained static at 58% – but we recognise we have still some work to do.