Corporate report

HMRC mid-year report to Parliament: April to September 2014

This mid-year report shows HMRC is on track to meet its tax revenue targets, while continuing to reduce costs and improve customer service.

Documents

HMRC mid-year report to Parliament: April to September 2014

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Adroddiad Canol y Flwyddyn: Mis Ebrill – Mis Medi 2014

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Detail

The report, which covers the first half of the financial year 2014 to 2015, explains how HMRC continues to make significant changes to the way it operates, for example:

  • handling 89% of customer calls during the tax credits renewals peak compared to just 16% the year before
  • introducing 03 numbers that are cheaper for most of its customers