Corporate report

HMRC mid-year report to Parliament: April to September 2014

This mid-year report shows HMRC is on track to meet its tax revenue targets, while continuing to reduce costs and improve customer service.

Documents

HMRC mid-year report to Parliament: April to September 2014

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Adroddiad Canol y Flwyddyn: Mis Ebrill – Mis Medi 2014

Request an accessible format.
If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email different.format@hmrc.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Details

The report, which covers the first half of the financial year 2014 to 2015, explains how HMRC continues to make significant changes to the way it operates, for example:

  • handling 89% of customer calls during the tax credits renewals peak compared to just 16% the year before
  • introducing 03 numbers that are cheaper for most of its customers
Published 18 December 2014
Last updated 30 December 2014 + show all updates
  1. Added the Welsh translation of the report.

  2. First published.