Policy paper

HMRC issue briefing: how HMRC will continue to support customers and the economy

This briefing sets out how HMRC will continue to support customers and the economy over the coming months.

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Details

This document sets out how we will work with our customers and stakeholders over the coming months, while coronavirus (COVID-19) continues to impact the country. There are many strands to our work which have changed and will continue to change over the coming months, and we are committed to being as open and as transparent as possible when we make any changes.

The document contains information about the support schemes and policy changes that HMRC has implemented and our principles for the next steps around tax collection, benefits payments, compliance checks and debt activity.

Published 27 August 2020
Last updated 9 November 2021 + show all updates
  1. The issue briefing has been updated to reflect HMRC’s latest position on supporting taxpayers during the COVID-19 pandemic, incorporating information announced since April 2021 and updated figures.

  2. Updated to include information announced since November and links to scheme statistics.

  3. The issue briefing has been updated to reflect HMRC’s latest position on supporting taxpayers during the COVID-19 pandemic.

  4. First published.