Research and analysis
HMRC contact centres survey report 2012 to 2013
Research to measure customer experience of callers to HM Revenue and Customs' contact centres.
This research report shows survey results of HM Revenue and Customs’ contact centre callers from April 2012 to March 2013. It also compares the results to the survey taken from April 2011 to March 2012.
Published 30 August 2013