Research and analysis

HMRC Annual Perceptions Research 2023

This report describes the main findings from HMRC's annual perceptions research.

From:
HM Revenue & Customs
Published
28 May 2025

Documents

HMRC Annual Perceptions Research 2023

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HM Revenue and Customs (HMRC) uses the results of the Annual Perceptions Tracker research to inform HMRC’s communications approach and to inform internal stakeholders working on a number of delivery programmes, by understanding where the public thinks the department is performing well and in what areas it still has work to do.

The report examines the general public’s:

  • understanding of HMRC’s role
  • perception of reputational factors such as trust and good customer experience

Updates to this page

Published 28 May 2025

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