Corporate report

HM Revenue and Customs Departmental Improvement Plan: 2014

This plan outlines what HM Revenue and Customs will do to ensure the long-term health and success of the department.



This is the second HMRC Departmental Improvement Plan. It assesses the performance of the department against the improvement activities we outlined in our 2013 plan.

The plan is based on 5 themes:

  • performance
  • innovation
  • capability
  • planned risk
  • change management

It sets out:

  • what we have achieved so far
  • our aims
  • the actions that we will take to get there