Corporate report

HM Revenue and Customs Departmental Improvement Plan: 2014

This plan outlines what HM Revenue and Customs will do to ensure the long-term health and success of the department.


HMRC Departmental Improvement Plan - 2014

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This is the second HMRC Departmental Improvement Plan. It assesses the performance of the department against the improvement activities we outlined in our 2013 plan.

The plan is based on 5 themes:

  • performance
  • innovation
  • capability
  • planned risk
  • change management

It sets out:

  • what we have achieved so far
  • our aims
  • the actions that we will take to get there
Published 23 March 2015