HM Revenue and Customs Departmental Improvement Plan
This Departmental Improvement Plan sets out what is intended to deliver the long term health and success of the department.
PDF, 545KB, 20 pages
This file may not be suitable for users of assistive technology. Request an accessible format.
If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email firstname.lastname@example.org. Please tell us what format you need. It will help us if you say what assistive technology you use.
The Plan is based around the following critical themes of organisational effectiveness: performance, efficiency and innovation, capability, strategic risk and leadership of change. This Plan sets out where the department is, where it needs to get to, and the improvements that the department needs to make to get there.
Departmental Improvement Plans replace Capability Reviews which were first developed in 2005 and refreshed in 2009. The Civil Service Reform Plan, which was published in 2012, stated that the new model would be developed and piloted in 2012-13 before being rolled out across Whitehall.
The model is based on ensuring that Plans are: owned by departmental Boards; tailored to meet departmental needs but with core themes (this includes adapting the structure and titles to most useful to the department); linked to departmental operational / business plans; and annually assessed.
HMRC participated in the pilot exercise and is therefore one of the first departments to produce a Plan. Once the pilot exercise is complete, the Departmental Improvement Plan model will be revised before it is rolled out across government. All departments are expected to have a published Plan by April 2014.
Find out more about Departmental Improvement Plans.