Safonau gwasanaeth Cofrestrfa Tir EF
Sut rydym yn ymdrin â'n cwsmeriaid a'r ceisiadau a gawn.
Applies to England and Wales
Dogfennau
Manylion
Amseroedd prosesu ceisiadau
Gweler Yr effaith ar ein gwasanaethau ar gyfer ein hamseroedd diweddaraf ar brosesu ceisiadau.
Gweler y diweddariadau diwethaf i’n gwasanaeth.
Mae ein safonau gwasanaeth cwsmeriaid yn ymdrin â’r canlynol:
- gohebiaeth ysgrifenedig
- galwadau ffôn
- cymorth ar-lein
- awgrymiadau, canmoliaeth a chwynion
Diweddarwyd ddiwethaf ar 26 July 2023 + show all updates
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Update to section 1.7 Suggestions, compliments and complaints, which has now been aligned with our complaints procedure page.
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We've added a link to our 'temporary measures to support customers' page which provides the latest application processing times.
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Added March 2020 service standards data. The data for March is incomplete due to the coronavirus outbreak.
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Updated with January 2020 data.
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Updated with December 2019 data.
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Added November data.
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September update to our service standards.
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Figures have been updated to 31 August 2019
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Updated with July 2019 data and updated section 3.8 Our service standards.
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Updated with June 2019 data.
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Updated with May 2019 data.
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Updated with April 2019 data.
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March 2019 data added and 2 extra points added to the list of exclusions in note 1.
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Update to section 1.3 - Welsh version: 'Ceisiwn gwblhau ceisiadau sy'n cynnwys creu cofrestr newydd a chynllun teitl (megis prydlesi newydd a chofrestriadau cyntaf), o fewn 25 diwrnod'
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Updated with February 2019 data
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Updated with January 2019 data
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We have updated the data for our year to date performance.
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Updated with August 2018 data.
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Section 2.1 amended with the reduction in the time allowed to reply to Data Protection Act requests from 40 calendar days to 1 month, following the Data Protection Act 2018 coming into force on 25 May 2018.
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Updated with May 2018 data.
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Updated with March 2018 data.
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Added translation