Guidance

HM Land Registry service standards

How we deal with customers and the applications we receive.

Documents

Details

This covers our standards for:

  • application quality and speed of service
  • customer service
Published 29 March 2018
Last updated 8 October 2018 + show all updates
  1. Updated with August 2018 data.
  2. Section 2.1 amended with the reduction in the time allowed to reply to Data Protection Act requests from 40 calendar days to 1 month, following the Data Protection Act 2018 coming into force on 25 May 2018.
  3. Updated with May 2018 data.
  4. Updated with March 2018 data.
  5. Added translation