HM Land Registry service standards

How we deal with customers and the applications we receive.



This covers our standards for:

  • application quality and speed of service
  • customer service
Published 29 March 2018
Last updated 2 July 2018 + show all updates
  1. Section 2.1 amended with the reduction in the time allowed to reply to Data Protection Act requests from 40 calendar days to 1 month, following the Data Protection Act 2018 coming into force on 25 May 2018.
  2. Updated with May 2018 data.
  3. Updated with March 2018 data.
  4. Added translation