Corporate report

HM Courts & Tribunals Business Plan for 2019 to 2020

This annual business plan sets the HM Courts and Tribunals Service business priorities for 2019 to 2020.


HMCTS Business Plan 2019 to 2020


Our business plan details three areas of focus against those things that we know people want and need when they touch the system, they are:

  • The right number of better-trained people in whom we invest properly, and whose outstanding commitment we value and build on.
  • Modern systems and processes, underpinned with great technology.
  • Fewer, better buildings and settings that suit our new ways of working.

It also includes details of how we will monitor performance.

Published 23 July 2019