Guidance

Handling telephone calls to duty officers: caseworker guidance

Immigration staff guidance about the telephone contact service provided to foreign offenders, their representatives, and the Home Office’s strategic partners.

From:
UK Visas and Immigration
Published
11 June 2013

Documents

Criminal casework: handling telephone calls to duty officer numbers

PDF, 366 KB, 25 pages

This file may not be suitable for users of assistive technology.

Request an accessible format.
If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email alternativeformats@homeoffice.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Details

UK Visas and Immigration guidance for staff on:

  • handing calls in general and data protection

  • training others to manage the service

  • receiving calls from foreign national offenders (FNOs) or family members and other third party associates of FNOs

  • dealing with calls from press or media organisations about FNOs or abusive or persistent calls

  • managing complaints

We are aware this publication may have accessibility issues. We are reviewing it so that we can fix these.

Read more about our accessible documents policy.

Published 11 June 2013

Related content