Guidance

Handling of Ombudsman cases: guidance for departments

How departments, agencies and non-departmental public bodies (NDPBs) should handle an Ombudsman case.

Documents

Guidance for departments on handling of Ombudsman cases

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Details

This notice deals primarily with how departments, agencies and non-departmental public bodies (NDPBs) should handle an Ombudsman case. It also sets out the steps of an investigation and the issues which need to be borne in mind.

Published 21 September 2010