Guidance

Handling of Ombudsman cases: guidance for departments

How departments, agencies and non-departmental public bodies (NDPBs) should handle an Ombudsman case.

From:
Cabinet Office
Published
21 September 2010
Last updated
26 May 2022 — See all updates

Documents

Guidance for departments on handling of Ombudsman cases

PDF, 62.7 KB, 4 pages

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Details

This notice deals primarily with how departments, agencies and non-departmental public bodies (NDPBs) should handle an Ombudsman case. It also sets out the steps of an investigation and the issues which need to be borne in mind.

Published 21 September 2010
Last updated 26 May 2022 + show all updates

  1. Updated contact details and how the Parliamentary and Health Service Ombudsman works with central departments.

  2. First published.