Guidance

Handling of Ombudsman cases: guidance for departments

How departments, agencies and non-departmental public bodies (NDPBs) should handle an Ombudsman case.

Document

Detail

This notice deals primarily with how departments, agencies and non-departmental public bodies (NDPBs) should handle an Ombudsman case. It also sets out the steps of an investigation and the issues which need to be borne in mind.