Guidance

Guidance note on the Conduct of Authorised Persons Rules 2018

Detailed guidance for claims management companies (CMCs) on complying with the conduct rules.

Documents

Claims management regulation guidance note on the Conduct of Authorised Persons Rules 2018

This file may not be suitable for users of assistive technology. Request an accessible format.

If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email web.comments@justice.gsi.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Details

In-depth advice on complying with the Conduct of Authorised Persons Rules 2018 including:

  • Ban on charges where it is identified that the client does not have a relationship or relevant policy
  • Ban on upfront fees for financial products and services claims
  • Requirement for reasonable cancellation charges and itemised bills
  • Amendment to Client Specific Rule 11
  • Amendment to General Rule 14
  • Amendment to General Rule 15
Published 20 March 2018