Guidance

Guidance note on the Conduct of Authorised Persons Rules 2018

Detailed guidance for claims management companies (CMCs) on complying with the conduct rules.

• From: Ministry of Justice
• Published: 20 March 2018

Documents

Claims management regulation guidance note on the Conduct of Authorised Persons Rules 2018

PDF, 200 KB, 10 pages

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Details

In-depth advice on complying with the Conduct of Authorised Persons Rules 2018 including:

• Ban on charges where it is identified that the client does not have a relationship or relevant policy
• Ban on upfront fees for financial products and services claims
• Requirement for reasonable cancellation charges and itemised bills
• Amendment to Client Specific Rule 11
• Amendment to General Rule 14
• Amendment to General Rule 15

Published 20 March 2018