Research and analysis

Green Deal Assessment Mystery Shopping Research

Research to explore customers’ experience of having a Green Deal assessment and examine the accuracy and potential variability in the Green Deal assessment of properties by different assessors.

Documents

Green Deal Assessment Mystery Shopping Research: Main report

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Questionnaire

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Detail

The Department of Energy and Climate Change commissioned ICF International to carry out research to determine whether there is variation in the conduct of Green Deal assessments, to identify the possible sources of such variations and examine the implications of variations on assessment outputs.

This study forms part of the evaluation of the Green Deal and Energy Company Obligation (ECO) programme.

The study entailed a mystery shopping research exercise in which 48 recruited mystery shoppers booked and had multiple Green Deal assessments and their experiences analysed. The study team also examined variations in the inputs and outputs leading to recommendations of these assessments for 29 of the properties to identify the possible sources of such variations.

The research was conducted between February and April 2014.