GDS performance framework

How to design and improve transactional public services based on data from digital tools.

This publication was withdrawn on

This guidance is no longer being updated. Use the Service Manual guide to measuring success instead.


Large image of GOV.UK departmental webpage performance

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Guidance for government service owners who want to improve their services iteratively based on data, using digital tools to measure service performance and generate user insight.

Published 24 July 2012