Research and analysis

Gas meter dispute reports from 2006 to 2014

Analysis of gas meter disputes.

Documents

Gas meter dispute report 2014

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Gas meter dispute report 2013

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Gas meter dispute report 2012

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Gas meter dispute report 2011

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Gas meter dispute report 2010

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Gas meter dispute report 2009

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Gas meter dispute report 2008

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Gas meter dispute report 2007

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Gas meter dispute report 2006

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Detail

Around 3,000 domestic, commercial and light industrial gas meters are submitted for dispute testing each year and the National Measurement and Regulation Office (NMRO) publish the results of these tests on a regular basis. NMRO does not use this data for any formal purposes other than to initiate action with meter manufacturers and owners, when meter examiners identify systematic faults with certain meter types.

A summary of these reports for domestic gas meters is provided below:

Year Number of Meters Submitted Operating within Statutory Limits Operating outside Statutory Limits Other Failures
2006 2956 2238 365 353
2007 2761 2105 318 338
2008 1787 1337 208 242
2009 2827 2218 353 256
2010 1861 1430 216 215
2011 1288 982 144 162
2012 1865 1431 206 228
2013 3345 2587 366 395
2014 2553 1925 270 358

The information within these reports is not intended to represent the overall accuracy of gas meters in Great Britain and the following points should be considered:

  • the meters tested were initiated by the consumer or the supplier in circumstances where it was suspected that the meter is measuring erroneously – the sample is not representative of the whole meter population
  • only a relatively small sample of meters are tested annually and this needs to be considered against the overall population of gas meters in Great Britain that is in excess of 22 million
  • this report includes the results of meter tests of types already identified for policy replacement where residual action to remove populations, of the same type, is ongoing

It is important that these factors are considered in context with the information provided.

Contact

If you wish to speak to a member of staff please contact:

Gas metering team

Utilities Business Team
National Measurement and Regulation Office
Stanton Avenue

Teddington
Middlesex
TW110JZ