Further education and skills monitoring operating guide for inspectors: for use from September 2026
Updated 12 June 2026
Applies to England
For use on inspections from 1 September 2026.
About this guide
This guide sets out how lead inspectors (‘you’) should carry out monitoring of further education (FE) and skills providers.
This guide complements Ofsted’s operating guide for full inspections, as well as the framework, our separate inspection information for FE and skills providers and our inspection toolkit for FE and skills.
The document discusses general principles in this first section, and the following material should be used as a step-by-step guide. Each different type of monitoring inspection has its own guide below and you should use the relevant section to inform how you carry out the monitoring programme for each provider.
Conduct
You must act in line with our code of conduct, and demonstrate professionalism, courtesy, empathy and respect at all times. At the earliest opportunity, and as necessary throughout the inspection, remind both the provider and the inspection team of the importance of following the code of conduct.
Equality duties on education inspections
Both inspectors and providers have responsibilities under the Equality Act 2010. Guidance on the equality duties for providers and inspectors is set out in our Equality duties on education inspection policy. This includes what to do if you witness or find evidence of behaviour by leaders and staff that does not comply with the act.
Types of monitoring inspection
There are 4 types of monitoring inspections of FE and skills providers:
- improvement monitoring inspections, which include:
- monitoring inspections of providers with any evaluation areas graded ‘urgent improvement’ or where safeguarding has been graded ‘not met’
- monitoring inspections of providers with any evaluation areas graded ‘needs attention’
- focused monitoring inspections, which are triggered when a serious concern has been raised with Ofsted and a decision to inspect is made
- monitoring inspections of new providers, referred to in our inspection information for FE and skills
- monitoring inspections of newly merged colleges
Overview of improvement monitoring inspections
The improvement monitoring programme
Providers that are subject to an improvement monitoring inspection ( see types of monitoring inspection) will be part of an improvement monitoring programme. Providers are allocated a His Majesty’s Inspector (HMI) who is responsible for liaising with provider leaders and/or the nominee.[footnote 1] They are the first point of contact during the monitoring process, and normally lead the on-site monitoring inspection(s).
Providers normally receive up to 5 working days’ notice of a monitoring inspection, although monitoring inspections may be unannounced where that is considered appropriate.
Ofsted may carry out a full inspection of any provider without first completing a monitoring inspection where risk factors or other concerns are identified and this is considered the most appropriate course of action.
Ofsted will not normally monitor providers if their public funding for their education and/or training programmes has ceased.
Principles of improvement monitoring inspections
Throughout the monitoring inspection you should celebrate the improvements leaders have secured since the last full inspection, validate leaders’ actions and progress and highlight where further improvement may still be needed.
Through professional dialogue, you should seek to understand the progress that leaders are making in improving the provider. Drawing on this, and your professional judgement, you should consider:
- the most appropriate timing for the on-site monitoring inspection(s) within the monitoring programme
- the most appropriate focus, or focuses, of any on-site monitoring inspection
During the monitoring inspection, consider whether the provider’s grades have improved, where this is possible and appropriate and you have gathered sufficient evidence to do so.
Safeguarding on improvement monitoring inspections
In all improvement monitoring inspections, including where safeguarding was graded as ‘met’ at the previous full inspection, you must always remain alert to, and professionally curious about, any possible safeguarding concerns. This does not mean that we reinspect safeguarding on every monitoring inspection. However, you must:
- where relevant, review with the appropriate leader any new allegations or concerns about adults and the steps the provider has taken in response to them
- maintain professional curiosity about safeguarding throughout the monitoring inspection
If concerns about safeguarding emerge, you must prioritise gathering further safeguarding evidence as necessary and contact the national duty desk, as it may be necessary to carry out a full inspection. Similarly, if you have concerns about behaviour and/or learners’ or apprentices’ wellbeing, contact the duty desk.
If, having gathered sufficient evidence during the monitoring inspection, you determine that safeguarding is likely to remain graded as ‘met’, and that learners are not at significant risk of harm, but some improvements to safeguarding are necessary, you must reflect this in the updated ‘next steps’ of the report card. Inspectors will check the provider’s progress towards addressing this ‘next step’ at the provider’s next monitoring inspection.
Grade changes following an improvement monitoring inspection
FE and skills providers may demonstrate improvements in particular evaluation areas – for instance, they may move from ‘urgent improvement’ to ‘needs attention’.
You cannot consider improving the grades for any evaluation area that is not within the scope of the improvement monitoring programme (that is, areas graded ‘expected standard’ or above at the most recent full inspection).
If you gather enough evidence to support a change in grade during a monitoring inspection, update the report card accordingly. You must record explicitly where leaders have made improvements and the evidence to support this change in grade.
Changing grades from ‘urgent improvement’ to ‘needs attention’ and/or ‘expected standard’, or changing the safeguarding grade from ‘not met’ to ‘met’
Leaders may demonstrate improvements in particular evaluation areas during a monitoring inspection. For instance, individual evaluation areas graded ‘urgent improvement’ may be regraded to ‘needs attention’ or ‘expected standard’. Make sure that you have robust evidence to support a change in grade – otherwise, the grade should remain as it is.
If you have concerns that the provider has declined, contact the national duty desk, as a full inspection may have to be scheduled at the earliest opportunity.
Providers where grades do not change
Where you do not find enough evidence to validate that leaders have made the necessary improvements, discuss this with the national duty desk. You may need to consider carefully whether the grade awarded for leadership and governance at the last full inspection remains accurate. In particular, you will have to determine whether leaders and those responsible for governance still have the capacity to bring about the changes needed.
In this situation, be clear with leaders why the grades have not changed. Explain that the full inspection report card will be updated to say that the monitoring inspection took place, but that the evaluation area is still graded ‘urgent improvement’ or ‘needs attention’.
Providers where you have concerns about the progress leaders are making
In this situation, it is important to call the national duty desk as soon as possible. Discuss the implications of your concerns. Make sure this is recorded carefully in the evidence base.
If, during a monitoring inspection of a provider with evaluation areas graded ‘needs attention’, the evidence shows clearly that if the provider were to receive a full inspection it is likely that one or more evaluation areas would be graded ‘urgent improvement’, you should contact the national duty desk as it may be necessary to carry out a full inspection.
Monitoring inspections of providers with one or more ‘urgent improvement’ grades and/or where safeguarding is ‘not met’
There will normally be up to 2 monitoring inspections of these providers.
The first monitoring inspection is likely to be within 6 months of the publication of the full inspection report card. If safeguarding was graded ‘not met’ at the last full inspection, this will be a priority focus at the first monitoring inspection.
If a provider has improved the quality of provision in these evaluation areas, the relevant grades will change, and we will publish an updated report card.
If all evaluation areas meet the expected standard and safeguarding is ‘met’ following the monitoring inspection, the monitoring programme will end and the next full inspection will be scheduled within 4 years of publication of the report card from the previous full inspection.
If any of the evaluation areas are graded ‘needs attention’ following the first monitoring inspection, and there are no remaining areas graded ‘urgent improvement’, a second monitoring inspection will be scheduled within 13 months of publication of the report card from the previous full inspection. If any of the evaluation areas are still graded ‘needs attention’ following the second monitoring inspection, the next full inspection will normally be scheduled within 30 months of publication of the report card from the previous full inspection.
If you have concerns that any evaluation areas may have declined below ‘needs attention’, or that safeguarding remains ‘not met’, we may schedule a full inspection of the provider. You must contact the national duty desk to discuss this.
If any of the evaluation areas remain graded ‘urgent improvement’ following the first monitoring inspection, we may schedule a second monitoring inspection, normally within 12 months of publication of the report card from the previous full inspection. If these areas have not improved, the report card will be updated and the ‘urgent improvement’ grades will remain. The provider will then have a full inspection within 18 months of publication of the full inspection report card.
Regardless of monitoring, all providers will normally have a full inspection within 4 years of the publication of the full inspection report card.
Process outline
For providers with one or more ‘urgent improvement’ grades following a full inspection, you will carry out:
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an introductory monitoring programme call – this marks the start of contact between you (as the assigned HMI) and the provider’s leaders and/or the nominee, which will continue throughout the monitoring programme[footnote 2]
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ongoing contact – to maintain contact between the HMI, the nominee and other leaders, and to check on progress; the frequency will be determined by the HMI, provider leaders and the nominee
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notification and planning calls – to set up individual monitoring inspections
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on-site monitoring inspections – information about the number of monitoring inspections is set out in the monitoring inspections sections above
Introductory monitoring programme call
The introductory monitoring programme call is the opportunity to start building an enduring relationship with provider leaders and the nominee, and to support them through the monitoring programme. Remember to record appropriate notes from the call.
You should:
- Call the provider by 10am, typically within 3 months of the publication of the full inspection report card. This call can take place on any day of the working week.
- Ask to speak with the most senior leader available.
- Explain that you are the HMI assigned to their monitoring programme and their first point of contact and that this is a short call to organise the introductory monitoring programme call. Share relevant information, such as your name and appropriate contact details.
- Agree and confirm a suitable time for the introductory monitoring programme call, usually later that day. Explain that this is normally a video conference call, unless technology does not allow this. Agree the arrangements for this.
- Explain the purpose of the call – that it is to introduce the process of the monitoring programme and to briefly discuss the ‘next steps’ identified at the previous full inspection.
- Agree who will attend the call. Encourage the leader to have at least one other senior leader present to assist and support them in the call and, where available, the nominee.
- Ask whether the leaders who will be joining the introductory monitoring call require any adaptations and/or reasonable adjustments.
Carrying out the introductory monitoring programme call
You should read the full inspection report card before carrying out the introductory monitoring programme call.
Call the provider at the agreed time.
Ensure that leaders are clear about why the provider is subject to monitoring, highlighting the next steps identified at the previous full inspection. Confirm the specific evaluation areas that will be the focus of the monitoring programme.
Explain to leaders:
- that there will normally be up to 2 monitoring inspections
- that the first monitoring inspection will usually take place within 6 months of the publication of the full inspection report card
- that leaders can ask for a monitoring inspection earlier if they feel that they have compelling evidence to support an improvement in grade(s) – this should be submitted in writing to the HMI; the decision whether to carry out an earlier monitoring inspection is taken by the relevant regional director
- the focus for the monitoring inspection(s), associated evaluation areas and evidence-gathering themes – if there are numerous ‘urgent improvement’ areas, you may not be able to cover all of these in the monitoring programme
- that if identified evaluation areas have improved enough and there is compelling evidence to support this, they may be graded as ‘expected standard’ or higher during the monitoring inspection and an updated report card produced
- that they can ask any questions they might have about the process
- that they can contact you by email should they have any further questions
- that you will follow up by email to organise additional ongoing contact
During the call:
- discuss with leaders the actions they have already taken to address the next steps and any evidence they have of the impact of these
- discuss any support that they have planned or received and its impact
- invite them to ask any questions they have about the process
Confirm with leaders that ahead of each monitoring inspection you will notify them up to 5 working days before arriving on site, and that you will arrange a follow-up planning call before you arrive.
Ongoing contact
Contact the provider at the previously agreed time and date.
The ongoing contact between the HMI and the nominee is used to check in on progress.
You may discuss with leaders:
- the actions they have already taken to address the next steps and their impact
- the progress they are already making towards the ‘expected standard’ in the evaluation area(s) graded as ‘urgent improvement’ at the last full inspection
- any support that they have received and its impact
When you agree that the provider is ready, confirm with the nominee that you will contact them to notify them of the inspection up to 5 working days before arriving on site, and that you will arrange a follow-up planning call before you arrive.
On-site monitoring inspections
Monitoring inspections normally last for up to 2 days, depending on the size and scope of the provider and the evaluation areas that will be covered by you and your inspection team. Where the monitoring inspection lasts 1 day, the inspection methodology set out below should be adapted accordingly.
The size of the inspection team will depend on the size and context of the provider.
Preparing for the inspection
Review the following, recording only brief and relevant evaluative notes. This must include:
- the provider’s most recent report card or inspection report, or the report from any previous monitoring inspection
- relevant performance information published since the previous inspection
- any concerns about the provider raised with Ofsted since the last full or monitoring inspection
- any information that you consider relevant from the provider’s website, for example curriculum information or governance arrangements
- information on Ofsted’s ‘find information about a provider’ system
- any documentation the provider has sent in advance of the inspection, as agreed between you and the nominee/senior leaders during monitoring contact
Consider which evaluation area(s) would be best to prioritise for the monitoring inspection. If safeguarding was graded ‘not met’ at the last full inspection, this will be a priority focus at the first monitoring inspection. You should also focus on evaluation areas graded ‘urgent improvement’ before considering any areas graded ‘needs attention’. Focus on gathering evidence relating to the next steps set out in the report card. You are likely to prioritise core issues that impact on learners’ and apprentices’ safety, learning and/or wellbeing. The latest available data may help to inform your decisions.
Use your preparation and knowledge of the relevant expected standards in the toolkit evaluations area(s) to identify what you will need to explore in the planning call.
Determine the monitoring inspection activities that are likely to be suitable and give you the opportunity to gather the relevant evidence, considering the provider’s context.
Notification and planning of the monitoring inspection
The monitoring inspection notification call
The guidance below applies to both the first and any subsequent monitoring inspections undertaken at the provider. You will normally call the provider up to 5 working days before the start of the on-site monitoring inspection.
Ensure that you follow the relevant notification call script.
Cover the following:
- Inform the provider that a monitoring inspection is taking place. Confirm the date and length of the inspection.
- Where relevant, confirm details of the inspection team. Check whether there are any conflicts of interest or concerns. Note any conflicts or concerns and your response in the evidence base.
- Confirm key information about the provider.
- Agree a time for the second, longer planning call. Explain what you will discuss during the call and that it is normally a video conference call.
- Confirm who will take part in the call.
- Discuss the role of the nominee/shadow nominee.
- Agree on arrangements for adaptations and reasonable adjustments.
The monitoring inspection planning call
Call the provider at the time agreed during the notification call. The length of the planning call will typically depend on the range of evaluation area(s) that need to be discussed. It should normally not be longer than 60 minutes in total. You should emphasise to leaders that they can take breaks when needed.
The call will normally be a video conference call. It should not be recorded unless there are exceptional circumstances, such as a reasonable adjustment.
The planning call will be in 3 parts:
Part 1: Introduction and discussing practicalities
This part of the call includes discussion about:
- Ofsted’s code of conduct and where to access it
- leaders’ wellbeing
- reasonable adjustments and adaptations
- ensuring that leaders are clear about the purpose and focus of the monitoring inspection and have what they need
Discuss with leaders what documents may need to be uploaded to the portal. Invite leaders to provide evidence of any impact of the steps they have taken. This should be directly linked to the evaluation area(s) and ‘next steps’ that will be explored at the monitoring inspection.
Part 2: The provider’s context, leaders’ actions and their impact
Discuss:
- any relevant changes to the provider’s context since the previous inspection(s) that leaders want to share with you, for example to leadership and governance arrangements
- numbers of learners and/or apprentices in provision that is in scope for the inspection
- reference to the outcome of the previous inspection and, where applicable, the previous monitoring inspection
- leaders’ evaluation of the actions they have taken to address the areas for improvement, and how they assess the impact of their actions
- any support that they have received and its impact
- the evaluation areas that will form the core focus of this monitoring inspection
Part 3: Planning the timetable for the monitoring inspection
The purpose of this part of the call is to work with leaders to shape the plan for the inspection.
Consider and discuss with leaders which evaluation area(s) would be best to prioritise for the monitoring inspection. You should prioritise any potential issues that may impact on learners’ or apprentices’ safety, learning and/or wellbeing. Beyond this, you should prioritise those areas where leaders are likely to be able to demonstrate the impact of the work that they have done to improve.
Consider and discuss with leaders the potential monitoring inspection activities that are likely to gather the most relevant evidence, considering the provider’s context.
When you shape the timetable, consider:
- your arrival time, remembering that this should not be before 8.30am
- a brief orientation meeting to check on staff wellbeing at the start of the day and to review the proposed timetable and inspection activity arrangements
- whether leaders would welcome the opportunity for the inspection team to meet briefly with staff at the start of the day
- which meetings you should arrange, including meetings with senior leaders and/or those responsible for governance to discuss the themes being explored
- the classroom/workshop activities taking place during the inspection
- opportunities to speak to staff/learners/apprentices/employers
- which activities to prioritise in the morning – these will depend on the evaluation area(s) that are the focus of the inspection
- your rationale for the inspection activities you have selected, noting this in your evidence base – the final decision on inspection activities rests with you as lead inspector
- time to reflect on and record your evidence
- the start time of any reflection meetings (see further information on reflection meetings)
- arrangements for the final reflection and feedback meetings, and who can attend these (see the inspection information document)
- the classroom/workshop activities taking place during the inspection
- opportunities to speak to staff/learners/apprentices/employers
- time to reflect on and record your evidence
You should leave the provider by 5.45pm other than in exceptional circumstances and in agreement with the nominee, for example when evening provision is offered that is relevant to the monitoring inspection.
When deciding which activities to carry out, remember that these are not full inspections, so you need to consider how best to gather specific information about the evaluation areas you are focusing on. Activities should be focused and purposeful and link directly to the relevant evidence-gathering themes and standards in the toolkit. Typically, these should include a focused leadership meeting followed by a learning walk where leaders can evidence the impact of their improvement work ‘on the ground’. On all monitoring inspections, you should remain alert to, and professionally curious about, any safeguarding concerns, including where safeguarding was graded as ‘met’ during the previous full inspection. You should also complete the inspection activities in the Safeguarding on improvement monitoring inspections section, where relevant.
Identify the first-hand evidence needed to evaluate progress, drawing on the earlier discussion with leaders about actions and impact.
Discuss with leaders how and where they can best demonstrate the positive impact of their work, including how they have sustained improvements from the previous monitoring inspection, where relevant.
Refer to Additional guidance to support evidence-gathering in the operating guide for full inspections to inform your planning of activities.
Be clear that you will ensure leaders have the opportunity to highlight the impact of their actions since the last full inspection/monitoring inspection.
Remember to schedule regular brief reflection meetings to keep the nominee and other leaders updated on progress and emerging findings. Emphasise to leaders that the reflection meetings will provide the opportunity to review emerging findings and to agree adjustments to the planned inspection activities.
Agree a time when you will be able to upload the draft schedule to the portal.
After the call(s)
Inform team inspectors of any pertinent information, including the planned activities, their responsibilities, and the outcome of any requested adaptations or reasonable adjustments. Relevant information should be included in the team briefing letter.
What to do on site during the monitoring inspection
Day 1
When you arrive on site you should:
- check on the wellbeing of leaders and staff and find out whether any issues have arisen since the planning call
- hold a brief orientation meeting with the inspection team, including the nominee, to ensure that the team inspectors understand the provider’s context, the inspection schedule, the times of reflection meetings and the evaluation areas being focused on
- check whether anyone involved in the inspection requires or has requested any reasonable adjustments because of a disability
- consider whether you need to make any adaptations to the inspection process where those with other protected characteristics may otherwise be put at a disadvantage (refer to the Responding to requests for reasonable adjustments and/or adaptations section of the main operating guide for further information)
- if there have been any requests for reasonable adjustments and/or adaptations, record them in the evidence base along with their outcome, and any other adaptations that have been requested
Follow the timetable for the day as discussed in the planning call. You may, however, deviate from this as necessary, based on emerging evidence. Where this is the case, you must keep leaders informed about your rationale for any changes.
Reflection meeting(s) with the nominee
These meetings bring together the inspection team and the nominee towards the end of each inspection day to reflect on the emerging evidence. You should do the following:
- check on the wellbeing of leaders and staff, and on the inspection process and the conduct of those involved in the inspection; resolve any issues
- ensure you have applied the principles of improvement monitoring inspections when evaluating the first-hand evidence you have gathered
- share headline evidence, linked to the relevant expected standards in the toolkit
- consider which areas are emerging as having improved since the last full inspection/monitoring inspection, and areas where the provider may have more to do – this will support you in having a transparent dialogue with leaders about the emerging evidence
- record leaders’ comments in the evidence base
- identify, agree on and arrange the necessary activities for the next stage(s) of the inspection, ensuring leaders understand the rationale for these
You should make sure that all meetings, including the final feedback meeting, are practical and constructive. This includes managing attendees and the conduct of everyone who attends.
Day 2 (only for 2-day monitoring inspections)
Begin the day with a brief reflection meeting with a senior leader and nominee: confirm everyone’s wellbeing, note any updates from leaders or unexpected events, and agree whether the schedule needs fine-tuning to fit the provider’s working day. Adjust plans where necessary.
Continue to carry out the agreed inspection activities, remembering to have regular reflection meetings.
Once evidence collection has been completed on day 2, the team will hold a reflection meeting. The nominee will be present.
End-of-inspection reflection meeting with the nominee
Hold a reflection meeting with the nominee towards the end of the inspection, once evidence-gathering has been completed. During the reflection meeting:
- check on the wellbeing of staff, and on the inspection process and the conduct of those involved in the inspection; resolve any issues
- feed back on the evidence gathered on day 2
- evaluate all evidence gathered over the 2 days in the relevant evaluation area(s)
- confirm the progress the provider has made towards meeting the relevant expected standard(s), including the new grades for any areas that will be regraded (subject to our quality assurance processes)
- record the nominee’s comments in the evidence base
You will then hold the final feedback meeting, which senior leaders and the funding body/bodies can attend.
Final feedback meeting
Record the main points for feedback to the provider in the evidence base during the inspection.
Your feedback must be clear, respectful and grounded in the evidence gathered. It should cover all the points that will appear in the updated report card or written outcome/update.
Thank everyone for their contributions, engagement and involvement in the inspection and then explain clearly:
- that attendance at the final feedback meeting is voluntary and any attendee may leave at any time
- the key findings from this monitoring inspection, including the range of evidence gathered and the updated provisional grades for any evaluation area(s) within the scope of the inspection, making clear that these are subject to quality assurance and moderation
- the rationale and key evidence supporting each updated provisional grade or the reasons why the evidence does not support provisionally updating the grade, using the language of the toolkit
- that leaders should share the inspection findings with those responsible for governance and whoever else they consider appropriate, which may include colleagues, family members, and/or their wider support group; however, the information should not be made public
- that the draft updated report card they receive must not be published; they must wait for the copy of the final updated report card
- that the text of the updated report card may differ from the verbal feedback, but the inspection outcome will not change unless this is considered appropriate at the quality assurance stage
- that when they receive their draft updated report card and complete their factual accuracy check, they do not need to check data from other published sources, but may want to review any data that was gathered on inspection or commented on in the report card
- that during their factual accuracy check, they only need to check the report card text that has been updated at this monitoring inspection
- that the nominee should, ideally, complete the post-inspection survey
- that the provider has an opportunity to raise any issues or concerns or to seek clarification about the inspection, and can contact us after the end of the inspection if necessary (see the Concerns or complaints about an inspection section in the inspection information for FE and skills providers)
- that leaders can make a formal complaint and can find information on how to do this in our complaints procedure
- where applicable, any provisional changes to the provider’s monitoring programme – but make clear that this is subject to quality assurance
Reflect the provider’s context and frame your feedback through professional dialogue, with the aim of supporting improvement. When managing attendees and the conduct of everyone who attends, make sure that the meeting is practical and constructive.
What to do after the monitoring inspection
Produce an updated report card.
You will need to update the following sections:
- ‘About this inspection’
- ‘About this provider’ (where appropriate)
- ‘What it’s like to be a learner at this provider’ – update only the paragraphs pertinent to the evaluation areas being focused on
- each evaluation area that has been focused on
Monitoring inspections of providers with any evaluation area(s) graded ‘needs attention’
This monitoring inspection will normally take place up to 13 months after publication of the full inspection report card.
If a provider has improved the quality of provision in these evaluation areas, the relevant grades will change, and we will publish an updated report card.
If areas have not improved, the relevant ‘needs attention’ grades will remain, and the next full inspection will take place within 30 months of publication of the most recent full inspection report card.
If inspectors have concerns that any areas may have declined below ‘needs attention’, or that safeguarding remains ‘not met’, we may schedule a full inspection of the provider.
Process outline
For providers with evaluation areas graded ‘needs attention’ following a full inspection, inspectors will carry out the following:
- introductory monitoring call – this marks the start of the monitoring programme
- ongoing contact – to maintain ongoing contact with the nominee and other leaders and to check in on progress and evaluate readiness for the on-site inspection(s). The frequency of the contact will be determined by the HMI and the nominee
- notification and planning call – to set up individual on-site monitoring inspections in the monitoring improvement programme
- on-site monitoring inspection – the specific monitoring inspection programme will vary, but most providers will receive only 1 monitoring inspection. Depending on the number of areas graded ‘needs attention’, we may use a larger team of inspectors and/or conduct 2 monitoring inspections
Introductory monitoring programme call
The introductory monitoring programme call is the opportunity to start building an enduring relationship with the nominee and leaders, to support them towards their monitoring inspection. Remember to record appropriate notes from the call.
You should do the following:
- Call the provider, typically within 3 months of the publication of the full inspection report card. This call should be before 10am, and can take place on any day of the working week.
- Ask to speak with the most senior leader available.
- Explain that you are the HMI assigned to the monitoring programme and their first point of contact and that this is a short call to organise the introductory monitoring programme call. Share relevant information such as your name and appropriate contact details.
- Agree and confirm a suitable time for the introductory monitoring call, usually later that day. Explain that this is normally a video conference call, unless technology does not allow this. Agree the arrangements for this.
- Agree who will attend the call. Encourage the leader to have at least one other senior leader present to assist and support them in the call and, where available, the nominee.
- Explain the purpose of the call – that it is to introduce the process of the monitoring programme and to briefly discuss the ‘next steps’ identified at the previous full inspection.
- As with full inspections, ask whether the staff who will be joining the introductory monitoring call require any adaptations and/or reasonable adjustments.
Carrying out the introductory monitoring call
You should read the full inspection report card before carrying out the introductory monitoring call.
Call the provider at the agreed time.
Ensure that leaders are clear about why the provider is subject to monitoring, highlighting the next steps identified at the previous full inspection.
Explain to leaders that:
- they will normally only receive one monitoring inspection
- the monitoring inspection will usually take place within 13 months of the publication of the report card for the previous full inspection
- they can ask for a monitoring inspection earlier if they feel that they have compelling evidence to support an improvement in grade(s); they should submit their request to you in writing; the decision on whether to carry out an earlier monitoring inspection rests with the relevant regional director
- the monitoring inspection will focus on the evaluation areas graded ‘needs attention’ during the last full inspection; if there is compelling evidence that the provider has improved, they may be graded ‘expected standard’ during the monitoring inspection and an updated report card produced
- if there are numerous areas graded ‘needs attention’, you may not be able to cover all of them in the monitoring programme
- they can contact you by email if they have any further questions
- you will follow up by email to organise ongoing contact
During the call:
- discuss the actions that leaders have already taken to address the ‘next steps’, and the impact of these
- discuss any support that they have received and its impact
- invite them to ask any questions they may have about the process
Confirm with leaders that you will contact them to notify them of the inspection up to 5 working days before arriving on site.
Ongoing monitoring contact
Contact the provider at the previously agreed time and date.
The ongoing contact between the HMI and the nominee is used to check in on progress and assess readiness for the on-site inspection(s).
During ongoing monitoring contact, you should seek to understand:
- the actions leaders have already taken to address the ‘next steps’, and their impact
- the progress leaders are already making to secure the expected standard in any evaluation area(s) graded ‘needs attention’ at the last full inspection
- any support that leaders have received and its impact
- if the provider is not ready for an on-site inspection, the scope and timing of further ongoing contact, how this will be arranged, and who will be involved
When you agree the provider is ready, confirm with the nominee that you will contact them to notify them of the inspection up to 5 working days before arriving on site, and that you will arrange a follow-up planning call before you arrive. Do not confirm exactly when the provider will be inspected before you notify it officially.
On-site monitoring inspections
On-site monitoring inspections normally last for up to 2 days, depending on the size and scope of the provider and the evaluation areas graded ‘needs attention’. Where the monitoring inspection lasts 1 day, the inspection methodology set out below should be adapted accordingly.
The size of the inspection team will depend on the size and context of the provider, and the number of evaluation areas that are the focus of the monitoring inspection.
Notification and planning of the on-site monitoring inspection
The guidance below applies to both the first and any subsequent monitoring inspections carried out at the provider. You will normally call the provider up to 5 working days before the start of the on-site monitoring inspection.
The monitoring inspection notification call
Ensure that you follow the relevant notification call script. Ask to speak with the most senior leader available.
Cover the following, referring to the relevant section in the operating guide for a full inspection:
- Inform the provider that a monitoring inspection is taking place. Confirm the date and length of the inspection.
- Where relevant, confirm details of the inspection team and check whether there are any conflicts of interest or concerns. Note any conflicts or concerns and your response in the evidence base.
- Confirm key information about the provider.
- Agree a time for the second, longer planning call. Explain what you will discuss in the call and that it is normally a video conference call.
- Confirm who will take part in the call.
- Discuss the role of the nominee/shadow nominee.
- Discuss the arrangements for adaptations and reasonable adjustments.
The monitoring inspection planning call
Call the provider at the time agreed during the notification call. The length of the planning call will typically depend on the range of evaluation area(s) that need to be discussed. It should normally not be longer than 60 minutes in total. You should emphasise to leaders that they can take breaks when needed.
The call will normally be a video conference call and should not be recorded unless there are exceptional circumstances, such as a reasonable adjustment.
The planning call will be in 3 parts.
Part 1: Introduction and discussing practicalities
This will cover the same range of information as for a full inspection. This includes discussions about:
- Ofsted’s code of conduct and where to access it
- leaders’ wellbeing
- reasonable adjustments and/or adaptations
- whether leaders are clear about the purpose of the monitoring inspection and have what they need
Part 2: The provider’s context, leaders’ actions and their impact
Discuss:
- any changes to the provider’s context since the previous inspection(s) that leaders want to share with you, for example to leadership and governance arrangements
- the numbers of learners and/or apprentices in the provision that are within the scope of the inspection
- the outcome of the previous inspection and, where applicable, the previous monitoring inspection
- leaders’ evaluation of the actions they have taken to address the areas for improvement, and how they assess the impact of their actions
- any support that they have received and its impact
- the evaluation areas that will form the core focus of this monitoring inspection
You should work with leaders to identify evidence that will enable you to see the impact of the actions they have taken to improve the evaluation area(s) graded as ‘needs attention’.
Part 3: Planning the timetable for the monitoring inspection
The purpose of this part of the call is to work with leaders to shape the plan for the monitoring inspection.
Discuss with leaders the potential monitoring inspection activities you and any team members need to carry out to gather the most relevant evidence, considering the provider’s context.
When you start to shape your timetable, consider:
- arrival time, remembering that this should not be before 8.30am
- a brief orientation meeting to check on staff wellbeing at the start of the day and to review the proposed inspection activity arrangements
- whether leaders would welcome the opportunity for the inspection team to meet briefly with staff at the start of the day
- which meetings you should arrange, including meetings with senior leaders and/or those responsible for governance to discuss the themes being explored
- the classroom/workshop activities taking place during the inspection
- opportunities to speak to staff/learners/apprentices/employers
- which activities to prioritise in the morning – these will depend on the evaluation area(s) that are the focus of the inspection
- your rationale for the inspection activities you have selected, noting this in your evidence base – the final decision on inspection activities rests with you as lead inspector
- time to reflect on and record your evidence
- the start time of any reflection meetings (see further information on reflection meetings)
- arrangements for the final reflection and feedback meetings, and who can attend these (see the inspection information document)
You should leave the provider by 5.45pm other than in exceptional circumstances and in agreement with the nominee, for example when evening provision is offered that is relevant to the monitoring inspection.
When deciding which activities to carry out, remember that these are not full inspections, so you need to consider how best to gather specific information about the evaluation areas you are focusing on. Activities should be focused and purposeful and link directly to the relevant evidence-gathering themes and standards in the toolkit. Typically, these should include a focused leadership meeting followed by a learning walk where leaders can evidence the impact of their improvement work ‘on the ground’.
On all monitoring inspections, you should remain alert to, and professionally curious about, any safeguarding concerns, including where safeguarding was graded ‘met’ during the previous full inspection. Complete the inspection activities in the Safeguarding on improvement monitoring inspections section, where relevant.
Identify the first-hand evidence needed to evaluate progress, drawing on the earlier discussion with leaders about actions and impact.
Discuss with leaders how and where they can best demonstrate the positive impact of their work.
Refer to the Additional guidance to support evidence-gathering section in the operating guide for full inspections to inform your planning of activities.
Be clear that you will ensure leaders have the opportunity to highlight the impact of their actions since the last full inspection/monitoring inspection.
Remember to schedule regular brief reflection meetings to keep the nominee and other leaders updated on progress and emerging findings. Emphasise to leaders that the reflection meetings will provide the opportunity to review emerging findings and to agree adjustments to the planned inspection activities.
Agree a time when you will be able to upload the draft schedule to the portal.
After the call(s)
Inform team inspectors of pertinent information, including the planned activities, their responsibilities, and the outcome of any requested adaptations or reasonable adjustments. Relevant information should be included in the team briefing letter.
What to do during an on-site monitoring inspection
Arrival
You should use your professional judgement to determine what time to arrive on site. This will likely be at the start of the day, but no earlier than 8.30am.
Day 1
When you arrive on site, you should:
- check on the wellbeing of leaders and staff and find out whether any issues have arisen since the planning call
- hold a brief orientation meeting with the inspection team, including the nominee, to ensure that the team inspectors understand the provider’s context, the inspection schedule, the times of reflection meetings and the evaluation areas being focused on
- check whether anyone involved in the inspection requires or has requested any reasonable adjustments because of a disability
- consider whether you need to make any adaptations to the inspection process where those with other protected characteristics may otherwise be put at a disadvantage (refer to the Responding to requests for reasonable adjustments and/or adaptations section of the main operating guide for further information)
- if there have been any requests for adaptations, record them in the evidence base along with their outcome
Follow the schedule for the day as discussed in the planning call. You may, however, deviate from this as necessary, and based on emerging evidence. Where this is the case, you must keep leaders informed about your rationale for any changes.
Reflection meeting with the nominee
These meetings bring together the inspection team and the nominee towards the end of the day to reflect on the emerging evidence. You should:
- check on the wellbeing of leaders and staff, and on the inspection process and the conduct of those involved in the inspection; resolve any issues
- ensure you have applied the principles of improvement monitoring inspections when evaluating the first-hand evidence you have gathered
- share headline evidence, linked to the relevant expected standards in the toolkit
- consider which areas are emerging as having improved since the last full inspection/monitoring inspection, and areas where the provider may have more to do – this will support you in having a transparent dialogue with leaders about the emerging evidence
- record leaders’ comments in the evidence base
- identify, agree on and arrange the necessary activities for the next stage(s) of the inspection, ensuring leaders understand the rationale for these activities
You should make sure that all meetings, including the final feedback meeting, are practical and constructive. This includes managing attendees and the conduct of everyone who attends.
Day 2 (2-day inspections)
Begin the day with a brief reflection meeting with a senior leader and nominee. Check everyone’s wellbeing, note any updates from leaders or unexpected events, and agree whether the schedule needs fine-tuning to fit the provider’s working day. Adjust plans where necessary.
Continue to carry out the agreed inspection activities, remembering to have regular reflection meetings.
Once evidence collection has been completed on day 2, the team will hold a reflection meeting. The nominee will be present.
End-of-inspection reflection meeting with the nominee
Hold a reflection meeting with the nominee towards the end of the inspection, once evidence-gathering has been completed. During the reflection meeting:
- check on the wellbeing of leaders and staff, and on the inspection process and the conduct of those involved in the inspection; resolve any issues
- feed back on the evidence gathered on day 2
- evaluate all evidence gathered over the 2 days pertinent to the relevant toolkit evaluation area(s)
- confirm the progress the provider has made towards meeting the relevant expected standard(s), including any related grade changes
- record the nominee’s comments in the evidence base
Then hold the final feedback meeting, which senior leaders and the funding body/bodies can attend.
Final feedback meeting
Record the main points to feed back to the provider in the evidence base during the inspection.
Your feedback must be clear, respectful and grounded in the evidence gathered. It must cover all the points that will appear in the updated report card or written outcome/update.
Thank everyone for their contributions, engagement and involvement in the inspection and then explain clearly:
- that attendance at the final feedback meeting is voluntary and any attendee may leave at any time
- the key findings from the inspection, including the range of evidence gathered and the updated provisional grades for any evaluation area(s) within the scope of the inspection, making clear that these are subject to quality assurance and moderation
- the rationale and key evidence supporting each updated provisional grade or the reasons why the evidence does not support provisionally updating the grade, using the language of the toolkit
- that leaders should share the inspection findings with those responsible for governance and whoever else they consider appropriate, which may include colleagues, family members, and/or their wider support group; however, the information should not be made public
- that the draft updated report card they receive must not be published; they must wait for the copy of the final report card
- that the text of the updated report card may differ from the verbal feedback, but the inspection outcome will not change unless this is considered appropriate at the quality assurance stage
- that when they receive their draft updated report card and complete their factual accuracy check, they do not need to check data from other published sources, but may want to review any data that was gathered on inspection or commented on in the report card
- that during the factual accuracy check, they only need to check the report card text that has been updated at this monitoring inspection
- that the nominee should, ideally, complete the post-inspection survey
- that the provider has an opportunity to raise any issues or concerns or to seek clarification about the inspection, and can also contact us after the end of the inspection if necessary (see the Concerns or complaints about an inspection section in the inspection information for FE and skills providers)
- that leaders can make a formal complaint and can find information on how to do this in our complaints procedure
- that the precise text of the written update may differ from the verbal feedback
Reflect the provider’s context and frame your feedback through professional dialogue, with the aim of supporting improvement. When managing attendees and the conduct of everyone who attends, make sure that the meeting is practical and constructive.
What to do after the monitoring inspection
Produce an updated report card.
You will need to update the following sections:
- ‘About this inspection’
- ‘About this provider’ (where appropriate)
- ‘What it’s like to be a learner at this provider’ – update only the paragraphs pertinent to the evaluation areas being focused on
- the evaluation areas being focused on
If leaders submit comments following the factual accuracy check, you are responsible for reviewing and responding to these comments and making any necessary amendments.
Focused monitoring inspections
We may be asked to inspect a provider at any time, including where there are concerns that the safety of learners or apprentices is at risk, when information suggests that there has been a serious breakdown in leadership and governance, or where there has been a significant decline in standards of education. Equally, we may inspect any provider, at any time, at the discretion of His Majesty’s Chief Inspector (HMCI), or if requested by the Secretary of State for Education.
Focused monitoring inspections focus sharply on the issues that have prompted the inspection. If information gathered on a focused monitoring inspection gives us substantial concerns, this may trigger a full inspection. You will not determine grades for any evaluation areas in a focused monitoring inspection.
Focused monitoring inspections are normally 1 day, but sometimes the inspection may take place over 2 days. The size of the inspection team depends on the complexity and scope of the issues raised.
Preparation
You must take account of any relevant information that has been shared with Ofsted, such as concerns raised through whistleblowing or other routes. Contact your regional senior HMI to ensure you have access to all the relevant information and discuss what will be communicated to the provider when they are notified of the inspection. Do not investigate any complaint further. You will be considering wider aspects of the provider relevant to the complaint.
Where relevant, you should review the commission provided by HMCI or the Secretary of State for Education.
You should read the latest full inspection report card and, where relevant, review the FE and skills inspection toolkit.
Notification
Whether notification is given or not will be decided by the regional senior HMI in advance of the inspection. The decision will depend on the level of concerns raised, including if there are concerns about the safety of learners or apprentices that suggest there has been a serious breakdown in leadership and governance.
Monitoring inspections with notice
If you are undertaking a focused monitoring inspection with notice, notify the provider the day before the inspection, typically before midday. Make the purpose of the inspection, and the reasons that led to it, clear during this call.
Monitoring inspections without notice
If you are carrying out a focused monitoring inspection without notice, you should normally telephone the provider about 15 minutes before arriving on site. Advise the senior leader you speak to that you will ensure that the focus of the inspection and the reasons that led to it will be made clear after you/the inspection team have arrived at the provider.
Notification and planning for an announced monitoring inspection
When the inspection is carried out with notice, follow the guidance for Monitoring inspections to providers with one or more ‘urgent improvement’ grades about the notification and planning call.
When considering context, leaders’ actions and their impact (part 2), adapt your discussion to focus on:
- the purpose of the inspection and the wider issues raised by any complaint(s), where relevant, without identifying specific complainants
- leaders’ actions and the impact of the work in relation to the evaluation area(s) that link to the wider issues that are the focus of the inspection
When planning the timetable (part 3):
- use the possible whole-provider issues that you have identified from your preparation and the toolkit to identify the activities that will help you gather the evidence needed
- discuss your proposed activities with leaders, ensuring you remain flexible throughout
Carrying out an unannounced monitoring inspection
For unannounced monitoring inspections, you will need to plan a skeleton timetable in advance without input from leaders. Follow part 3 of Planning the timetable for inspections to providers with one or more ‘urgent improvement’ grades.
When planning the timetable, be aware that staff and those responsible for governance may only be available at certain times.
What to do on site during the focused monitoring inspection
Day 1
If the inspection is being carried out without notice, you must make the focus of the inspection, and the reasons that led to it, clear to the senior leader at the earliest opportunity upon your arrival at the provider.
Carry out the activities that you identified when planning the timetable for the inspection. Where the wider issues relate to safeguarding, refer to Evaluating safeguarding in practice, as set out in the operating guide for full inspections.
Be aware that some inspections may begin with a safeguarding focus but expand to cover leadership and governance and other relevant evaluation areas. Use professional judgement to determine the scope of the inspection and ensure leaders are kept informed from the outset about any emerging themes.
Once you have decided on the key areas of focus and relevant inspection activities, consider their prioritisation, format and timing. Whether the focused monitoring inspection is scheduled over 1 or 2 days will inform your decisions. It is important that you find first-hand evidence to validate what leaders are telling you.
Remember to schedule regular reflection meetings with leaders and the inspection team. You should make sure that all meetings are practical and constructive. This includes managing attendees and the conduct of everyone who attends.
Schedule time to assimilate your evaluative evidence.
Final feedback meeting
Follow the guidance for Monitoring inspections of providers with one or more ‘urgent improvement’ grades. Adapt your feedback to discuss:
- the issues brought to Ofsted’s attention that caused the provider to be inspected
- the key findings from the focused monitoring inspection, which are still subject to change as a result of quality assurance procedures or moderation
What to do after the focused monitoring inspection
You must draft the focused monitoring inspection report setting out your findings.
If the provider submits comments during the factual accuracy check, you are responsible for reviewing and responding to these comments and making any necessary amendments.
If inspectors find no evidence to corroborate the concerns that gave rise to the decision to inspect the provider, this will be explained in the report.
If inspectors find evidence of significant concerns for any evaluation area, this should be explained in the report. We may then decide to carry out a full inspection as a result of the inspection findings.
Monitoring inspections of new providers
This section applies to monitoring inspections of new providers, referred to in our inspection information for FE and skills.
The monitoring inspection normally takes place within 18 months of the provider starting delivery.
Process outline
For this type of provider, you and your team will review 4 standard themes based on:
- progress in leadership and governance
- progress in inclusion
- progress in curriculum, teaching and training
- progress in ensuring effective safeguarding arrangements
The focus is on the progress the provider is making towards meeting the ‘expected standard’. You will make a progress grade against each theme. Use the precise wording as it appears in these themes for the provider type you are inspecting:
Type of provision: Providers newly directly funded to deliver apprenticeship training
| Leadership and governance theme | Inclusion theme | Curriculum, teaching and training theme | Safeguarding theme |
|---|---|---|---|
| How much progress have leaders and those responsible for governance made in ensuring that the provider is meeting all the requirements of successful apprenticeship provision, and is identifying and supporting the needs of apprentices? | How much progress have leaders made in identifying the needs of individual apprentices and putting suitable support in place, in particular for those who are disadvantaged, those with SEND or high needs, those who are known (or previously known) to social care, and those who may face other barriers to their experiences and opportunities, including those without level 2 English and/or mathematics. | How much progress have leaders and managers made in ensuring that apprentices benefit from high-quality training that leads to positive outcomes for apprentices? | How much progress have leaders and managers made in ensuring that effective safeguarding arrangements are in place? |
Type of provision: Providers newly directly funded to deliver adult learning provision
| Leadership and governance theme | Inclusion theme | Curriculum, teaching and training theme | Safeguarding theme |
|---|---|---|---|
| How much progress have leaders and managers made in designing and delivering relevant adult learning provision that has a clearly defined purpose, and in identifying and supporting the needs of adult learners? | How much progress have leaders made in identifying the needs of individual learners putting suitable support in place, in particular for those who are disadvantaged, those with SEND or high needs, those who are known (or previously known) to social care, and those who may face other barriers to their experiences and opportunities, including those without level 2 English and/or mathematics. | How much progress have leaders and managers made in ensuring that learners benefit from high-quality adult education that prepares them well for their intended job role, career aim and/or personal goals? | How much progress have leaders and managers made in ensuring that effective safeguarding arrangements are in place? |
Type of provision: New independent specialist colleges that are newly funded by the Department for Education
| Leadership and governance theme | Inclusion theme | Curriculum, teaching and training theme | Safeguarding theme |
|---|---|---|---|
| How much progress have leaders and managers made in designing and delivering relevant learning programmes that are clearly defined and tailored to suit the individual needs of learners, and in identifying and supporting the needs of learners? | How much progress have leaders made in identifying the needs of individual learners putting suitable support in place, in particular for those who are disadvantaged, those with SEND or high needs, those who are known (or previously known) to social care, and those who may face other barriers to their experiences and opportunities, including those without level 2 English and/or mathematics. | How much progress have leaders and managers made in ensuring that learners benefit from high-quality learning programmes that develop their independence, communication and skills, and help them to achieve their personal and/or work-related goals? | How much progress have leaders and managers made in ensuring that effective safeguarding arrangements are in place? |
Provision type: New 16 to 19 academies and new directly funded providers that deliver only 16 to 18 provision
| Leadership and governance theme | Inclusion theme | Curriculum, teaching and training theme | Safeguarding theme |
|---|---|---|---|
| How much progress have leaders and managers made in designing and delivering relevant education programmes that have a clearly defined purpose, and in identifying and supporting the needs of learners? | How much progress have leaders made in identifying the needs of individual learners and putting suitable support in place, in particular for those who are disadvantaged, those with SEND or high needs, those who are known (or previously known) to social care, and those who may face other barriers to their experiences and opportunities, including those without level 2 English and/or mathematics. | How much progress have leaders and managers made in ensuring that learners benefit from high-quality education programmes for young people that prepare them well for their intended job role, career aim and/or personal goals? | How much progress have leaders and managers made in ensuring that effective safeguarding arrangements are in place? |
If a provider has more than one provision type, cover the curriculum, teaching and training theme separately for each provision type. For example, if an apprenticeship provider is funded for adult learning programmes, make progress grades against the curriculum, teaching and training themes for both apprenticeships and adult learning.[footnote 3]
You will normally make the following progress grades on monitoring inspections, against each of the themes:
- Significant progress: progress has been rapid and is already having considerable beneficial impact on learners and/or apprentices.
- Reasonable progress: the provider’s actions are already having a beneficial impact on learners and/or apprentices. Improvements are sustainable and are based on the provider’s thorough quality assurance procedures.
- Insufficient progress: progress has been either slow or insubstantial or both, and the demonstrable impact on learners and/or apprentices has been negligible.
On-site inspections
Monitoring inspections normally last for up to 2 days, depending on the size and scope of the provider and the evaluation areas that need to be covered by you and your inspection team. Where the monitoring inspection lasts 1 day, the inspection methodology set out below should be adapted accordingly.
On monitoring inspections you will normally be joined by 1 other inspector, but there may be more inspectors if the provider is very large or complex, or there are multiple evaluation areas that you need to focus on. You may also carry out monitoring inspections alone if there is only a very limited amount of activity to be completed.
Ofsted normally carries out one on-site monitoring inspection of new providers. However, in exceptional circumstances we may carry out a second new provider monitoring inspection before the first full inspection if learner/apprentice numbers are very low or circumstances make that appropriate.
Preparing for the inspection
Review the following, recording only brief and relevant evaluative information that will support a constructive and purposeful planning call:
- relevant published performance information
- any complaints made about the provider to Ofsted
- any information that you consider relevant from the provider’s website, for example curriculum information or governance arrangements
- information on Ofsted’s ‘find information about a provider’ system
Use your preparation and knowledge of the themes above to identify what you will need to explore in the planning call. Start to think about the potential inspection activities that will give you the opportunity to gather the relevant evidence, considering the provider’s context, and including safeguarding, where relevant.
Notification of the monitoring inspection
Timing of the notification call
You will normally call the provider up to 5 working days before the start of the on-site monitoring inspection, unless the monitoring inspection is unannounced.
Ensure that you follow the relevant notification call script.
Cover the following, referring to the relevant section in the operating guide for full inspections:
- Inform the provider that a monitoring inspection is taking place. Confirm the date and length of the inspection.
- Where relevant, confirm details of the inspection team and check whether there are any conflicts of interest or concerns. Note any conflicts or concerns and your response in the evidence base.
- Confirm key information about the provider.
- Agree a time for the second, longer planning call. Explain what you will discuss in the call and that it is normally a video conference call.
- Confirm who will take part in the call.
- Discuss the role of the nominee/shadow nominee.
- Discuss arrangements for adaptations and reasonable adjustments.
The planning call
Call the provider at the time agreed during the notification call. It should not normally be longer than 90 minutes in total. You should emphasise to leaders that they can take breaks when needed.
The call will normally be a video conference call and should not be recorded unless there are exceptional circumstances, such as a reasonable adjustment. The nominee can invite other senior leaders to join the planning call. Refer to the operating guide for full inspections for further information.
The planning call will be in 3 parts:
Part 1: Introduction and discussing practicalities
This will cover the same range of information as for a full inspection. This includes discussions about:
- Ofsted’s code of conduct and where to access it
- leaders’ wellbeing
- reasonable adjustments and adaptations
- whether leaders are clear about the purpose of the monitoring inspection and have what they need
Discuss with leaders what documents may need to be uploaded to the portal. Invite leaders to provide evidence of any impact of the steps they have taken. This should be directly linked to each theme outlined above.
Part 2: The provider’s context, leaders’ actions and their impact
Discuss:
- your pre-inspection preparation
- the context in which the provider works, and the curriculum it offers
- numbers of learners and/or apprentices in provision that is in scope for the inspection
- leadership and governance arrangements
- the themes that will form the core focus of this inspection
- how progress will be reported
Part 3: Planning the timetable for the monitoring inspection
The purpose of this part of the call is to work with leaders to shape the plan for the inspection. Discuss the focus for the inspection, remembering that the monitoring inspection themes should be prioritised.
Consider and plan with leaders what inspection activities you and the team need to carry out to gather the necessary evidence, considering the provider’s context.
When you start to shape the inspection timetable, consider:
- your arrival time, remembering that this should not be before 8.30am
- a brief orientation meeting to check on staff wellbeing at the start of the day and to review the proposed timetable and inspection activity arrangements
- whether leaders would welcome the opportunity for the inspection team to meet briefly with staff at the start of the day
- which meetings you should arrange, including meetings with senior leaders and/or those responsible for governance to discuss the themes being explored
- the classroom/workshop activities taking place during the inspection
- opportunities to speak to staff/learners/apprentices/employers
- which activities to prioritise in the morning – these will depend on the evaluation area(s) that are the focus of the inspection
- your rationale for the inspection activities you have selected, noting this in your evidence base – the final decision on inspection activities rests with you as lead inspector
- time to reflect on and record your evidence
- the start time of any reflection meetings (see further information on reflection meetings)
- arrangements for the final reflection and feedback meetings, and who can attend these (see the inspection information document)
- the classroom/workshop activities taking place during the inspection
- opportunities to speak to staff/learners/apprentices/employers
- time to reflect on and record your evidence
You should leave the provider by 5.45pm other than in exceptional circumstances and in agreement with the nominee, for example when evening provision is offered that is relevant to the monitoring inspection.
When deciding which activities to carry out, remember that these are not full inspections, so you need to consider how best to gather specific information about the evaluation areas you are focusing on. Activities should be focused and purposeful and link directly to the relevant evidence-gathering themes and standards in the toolkit. Typically, these should include a focused leadership meeting followed by a learning walk where leaders can evidence the impact of their improvement work ‘on the ground’.
On all monitoring inspections, you should remain alert to, and professionally curious about, any safeguarding concerns, including where safeguarding was graded as ‘met’ during the previous full inspection. Complete the inspection activities in the Safeguarding on improvement monitoring inspections section, where relevant.
Identify the first-hand evidence needed to evaluate progress, drawing on the earlier discussion with leaders about actions and impact.
Discuss with leaders how and where they can best demonstrate the positive impact of their work.
Refer to the Additional guidance to support evidence-gathering in the operating guide for full inspections to inform your planning of inspection activities. Consider how evidence gathered from activities such as learning walks can be used to support any other themes that are the focus of the inspection.
Be clear that you will ensure leaders have the opportunity to highlight the impact of their actions.
Remember to schedule regular brief reflection meetings to keep the nominee and other leaders updated on progress and emerging findings. Emphasise to leaders that the reflection meetings will provide the opportunity to review emerging findings and to agree adjustments to the planned inspection activities.
Agree a time when you will be able to upload the draft schedule to the portal.
After the call(s)
Inform team inspectors (where relevant) of pertinent information, including the planned activities, their responsibilities, and the outcome of any requested adaptations or reasonable adjustments.
What to do on site during the monitoring inspection
Day 1
When you arrive on site, you should:
- check on the wellbeing of leaders and staff and find out whether any issues have arisen since the planning call
- hold a brief orientation meeting with the inspection team, including the nominee, to ensure that the team inspectors understand the provider’s context, the inspection schedule, the times of reflection meetings and any assigned responsibilities in terms of evidence collection
- check whether anyone involved in the inspection requires or has requested any reasonable adjustments because of a disability
- consider whether you need to make any adaptations to the inspection process where those with other protected characteristics may otherwise be put at a disadvantage (refer to the Responding to requests for reasonable adjustments and/or adaptations section of the main operating guide for further information)
- if there have been any requests for adaptations, record them in the evidence base along with their outcome
Follow the timetable for the day as discussed in the planning call. Activities for day 1 will typically include some or all of the following:
- a leadership discussion and learning walk where leaders can evidence the impact of their work
- curriculum learning walks/lesson inspections, including discussions with staff and learners/apprentices – offer leaders the opportunity to accompany inspectors on these
- further informal, or planned, discussions with learners and apprentices
- meetings with staff
- work scrutiny, either individually or jointly with a relevant staff member
- case sampling of specific learners/apprentices – this should include those who are disadvantaged, those with SEND or high needs, those who are known (or previously known) to social care, and those who may face other barriers to their learning and/or wellbeing, including those without level 2 English and/or mathematics
- a safeguarding meeting with the designated safeguarding lead
Reflection meeting with the nominee
These meetings bring together the inspection team and the nominee towards the end of the day to reflect on the emerging evidence. You should:
- check on the wellbeing of staff, and on the inspection process and the conduct of those involved in the inspection; resolve any issues
- ensure you have applied the principles of improvement monitoring inspections when evaluating the first-hand evidence you have gathered
- share headline evidence, linked to the monitoring inspection themes – this will support you in having a transparent dialogue with leaders about the emerging evidence
- record leaders’ comments in the evidence base
- identify and agree on the necessary inspection activities for the next stage(s) of the inspection, ensuring leaders understand the rationale for these activities
- discuss and arrange the practical arrangements for the agreed inspection activities
You should make sure that all meetings, including the final feedback meeting, are practical and constructive. This includes managing attendees and the conduct of everyone who attends.
Day 2
Begin the day with a brief reflection meeting with a senior leader and/or nominee: confirm everyone’s wellbeing, note any updates from leaders or unexpected events and agree whether the schedule needs fine-tuning to fit the provider’s working day. Adjust plans where necessary.
Continue to carry out the agreed inspection activities, remembering to have regular reflection meetings.
Once evidence collection has been completed on day 2, the inspection team will hold a reflection meeting. The nominee will be present.
End-of-inspection reflection meeting with the nominee
Hold a reflection meeting with the nominee towards the end of the inspection, once evidence-gathering has been completed. During the reflection meeting:
- check on the wellbeing of leaders and staff, and on the inspection process and the conduct of those involved in the inspection; resolve any issues
- determine progress grades for each of the themes covered, explaining these in the light of evidence gathered over the 2 days of the inspection
- record in the evidence base the nominee’s comments
Then hold the final feedback meeting, which senior leaders and the funding body/bodies can attend.
Final feedback meeting
Record the outcome and the main points for feedback to the provider in the evidence base during the inspection.
Your feedback must be clear, respectful and grounded in the evidence gathered. It must cover all the points that will appear in the report.
Thank everyone for their contributions, engagement and involvement in the inspection and then explain clearly:
- that attendance at the final feedback meeting is voluntary and any attendee may leave at any time
- the key findings from the inspection and the provisional progress grades for each theme, including the range of evidence gathered
- that leaders should share the inspection findings with those responsible for governance and whoever else they consider appropriate, which may include colleagues, family members, and/or their wider support group; however, the information should not be made public
- that the draft report they receive must not be published; they must wait for the copy of the final report
- that when they receive their draft report and complete their factual accuracy check, they do not need to check data from other published sources, but may want to review any data that was gathered during the inspection or commented on in the report
- that the nominee should, ideally, complete the post-inspection survey
- that the provider has an opportunity to raise any issues or concerns or to seek clarification about the inspection and can also contact us after the end of the inspection, if necessary (see the Concerns or complaints about an inspection section in the inspection information for FE and skills providers)
- that leaders can make a formal complaint and can find information on how to do this in our complaints procedure
- the timeframe for the provider’s next inspection activity (typically within 18 months of the publication of the monitoring inspection findings).
- that the precise text of the written update may differ from the verbal feedback, but that the inspection outcome will not change unless quality assurance deems that appropriate
Reflect the provider’s context and frame your feedback through professional dialogue, with the aim of supporting improvement. When managing attendees and the conduct of everyone who attends, make sure that the meeting is practical and constructive.
What to do after the monitoring inspection
You must produce a written report setting out your findings. This should reflect the progress the provider has made towards meeting the ‘expected standard’ in each of the new provider monitoring inspection themes. The findings and progress grades will be published.
If the provider submits comments after they have received the draft report, you are responsible for reviewing and responding to these and making any necessary amendments, as set out in the writing guidance.
Insufficient progress in the safeguarding theme
If a provider is judged to have made insufficient progress in the safeguarding theme, it will normally receive a further monitoring inspection specifically to review its safeguarding arrangements within 4 months of the previous monitoring inspection.
Monitoring inspections of newly merged colleges before their first full inspection takes place
These monitoring inspections will normally take place if at least one of the predecessor colleges had any areas that were graded ‘needs attention’ or ‘urgent improvement’ following a full inspection under the renewed framework, or was graded ‘requires improvement’ or ‘inadequate’ at its most recent inspection under the previous education inspection framework (EIF). We may also carry out a monitoring inspection of any newly merged college at any reasonable time following the merger. The full inspection will normally take place within 3 years of the merger.
Process outline
This type of monitoring inspection applies to newly merged colleges and typically focuses on recommendations and areas for improvement identified at the previous inspections of one or more of the colleges. We may also carry out a monitoring inspection of any newly merged college at any reasonable time after the merger.
Although these monitoring inspections focus on previous recommendations and areas for improvement, they do not result in any changes of grade. We carry out one monitoring inspection of these providers. The subsequent full inspection will typically take place within 3 years of the merger.
Use the most recently published report recommendations/report card(s) to identify key themes for you and your team to focus on, so that you can make statements on the provider’s progress towards recommendations and areas for improvement since the previous inspection.
Monitoring inspections normally last for up to 2 days, depending on the size and scope of the provider and the key themes that need to be covered by you and your inspection team. The size of the inspection team will also depend on the size and scope of the provider.
Preparing for the on-site inspection
Review the following, recording only brief and relevant evaluative notes:
- the provider’s most recent report cards or inspection reports, or reports from any previous monitoring inspection
- relevant performance information published since the previous inspection
- any complaints made about the provider to Ofsted since the previous inspection
- any information that you consider relevant from the provider’s website, for example curriculum information or governance arrangements
- information on Ofsted’s ‘find information about a provider’ system
Use your preparation to consider which key themes to focus on during the inspection. You should normally prioritise core issues that impact on learners’ and apprentices’ safety, learning and/or wellbeing. The latest available data should inform your decisions.
Use your preparation to identify what you need to explore in the planning call. Start to think about the potential inspection activities that will give you the opportunity to gather the relevant evidence, considering the provider’s context, and including safeguarding, where relevant.
Notification of the monitoring inspection
Timing of the notification call
You will normally call the provider up to 5 working days before the start of the on-site monitoring inspection.
Ensure that you follow the relevant notification call script.
Cover the following, referring to the relevant section in the operating guide for full inspections:
- Inform the provider that a monitoring inspection is taking place. Confirm the date and length of the inspection.
- Where relevant, confirm details of the inspection team and check whether there are any conflicts of interest or concerns. Note any conflicts or concerns and your response in the evidence base.
- Confirm key information about the provider.
- Agree a time for the second, longer planning call. Explain what you will discuss in the call and that it is normally a video conference call.
- Confirm who will take part in the call.
- Discuss the role of the nominee/shadow nominee.
- Discuss the arrangements for adaptations and reasonable adjustments.
The planning call
Call the provider at the time agreed during the notification call. It should not normally be longer than 90 minutes in total. You should emphasise to leaders that they can take breaks when needed.
The call will normally be a video conference call and should not be recorded unless there are exceptional circumstances, such as a reasonable adjustment. The nominee can invite other senior leaders to join the planning call. Refer to the operating guide for full inspections for further information.
The planning call will be in 3 parts:
Part 1: Introduction and discussing practicalities
This will cover the same range of information as for a full inspection. This includes discussions about:
- Ofsted’s code of conduct and where to access it
- leaders’ wellbeing
- reasonable adjustments and adaptations
- whether leaders are clear about the purpose of the monitoring inspection and have what they need
Discuss with leaders what documents may need to be uploaded to the portal. Invite leaders to provide evidence of any impact of the steps they have taken. This should be directly linked to the themes identified for particular focus during the inspection.
Part 2: The provider’s context, leaders’ actions and their impact
Discuss:
- your pre-inspection preparation
- changes to the provider’s context since the previous inspection(s), for example to leadership and governance arrangements, that leaders want to share with you, in particular following the merger
- numbers of learners and/or apprentices in provision that is in scope for the inspection
- the outcome of the previous inspection(s), in particular recommendations and areas for improvement, and, where applicable, previous monitoring inspections
- leaders’ evaluation of the actions they have taken to address the recommendations and areas for improvement, and how they assess the impact of their actions
- any support that they have received and its impact
- the themes that will form the core focus of this inspection – remember, you may not have time to look at every recommendation and area for improvement from the previous inspection(s)
- how progress will be reported
Part 3: Planning the timetable for the monitoring inspection
The purpose of this part of the call is to work with leaders to shape the plan for the inspection. You should focus on the key themes you have identified.
Consider and plan with leaders the inspection activities you and the team need to carry out to gather the necessary evidence, considering the provider’s context.
When you start to shape the schedule, consider:
- your arrival time, remembering that this should not be before 8.30am
- a brief orientation meeting to check on staff wellbeing at the start of the day and to review the proposed timetable and inspection activity arrangements
- whether leaders would welcome the opportunity for the inspection team to meet briefly with staff at the start of the day
- which meetings you should arrange, including meetings with senior leaders and/or those responsible for governance to discuss the themes being explored
- the classroom/workshop activities taking place during the inspection
- opportunities to speak to staff/learners/apprentices/employers
- which activities to prioritise in the morning – these will depend on the evaluation area(s) that are the focus of the inspection
- your rationale for the inspection activities you have selected, noting this in your evidence base – the final decision on inspection activities rests with you as lead inspector
- time to reflect on and record your evidence
- the start time of any reflection meetings (see further information on reflection meetings
- arrangements for the final reflection and feedback meetings, and who can attend these (see the inspection information document)
- the classroom/workshop activities taking place during the inspection
- opportunities to speak to staff/learners/apprentices/employers
- time to reflect on and record your evidence
You should leave the provider by 5.45pm other than in exceptional circumstances and in agreement with the nominee, for example when evening provision is offered that is relevant to the monitoring inspection.
When deciding which activities to carry out, remember that these are not full inspections, so you need to consider how best to gather specific information about the evaluation areas you are focusing on. Activities should be focused and purposeful and link directly to the relevant evidence-gathering themes and standards in the toolkit. Typically, they should include a focused leadership meeting followed by a learning walk where leaders can evidence the impact of their improvement work ‘on the ground’.
On all monitoring inspections, you should remain alert to and professionally curious about any safeguarding concerns, including where safeguarding was graded as ‘met’ during the previous full inspection, and complete the inspection activities in the Safeguarding on improvement monitoring inspections section, where relevant.
Identify the first-hand evidence needed to evaluate progress, drawing on the earlier discussion with leaders about actions and impact.
Discuss with leaders how and where they can best demonstrate the positive impact of their work, including how they have sustained improvements from any previous monitoring inspections.
Refer to the Additional guidance to support evidence-gathering to inform your planning of inspection activities. Focus your discussion with leaders on how to gather evidence that helps you and the inspection team to analyse the specific issue(s) that is/are holding back the provider’s improvement.
Be clear that you will ensure leaders have the opportunity to highlight the impact of their actions since the last full inspection(s)/monitoring inspection(s).
Remember to schedule regular brief reflection meetings to keep the nominee and other leaders updated on progress and emerging findings. Emphasise to leaders that the reflection meetings will provide the opportunity to review emerging findings and to agree adjustments to the planned inspection activities.
Agree a time when you will be able to upload the draft schedule to the portal. End the call and upload the schedule to the portal by the agreed time.
After the call(s)
Inform team inspectors (where relevant) of pertinent information, including the planned activities, their responsibilities, and the outcome of any requested adaptations or reasonable adjustments.
What to do on site during the monitoring inspection
Day 1
When you arrive on site, you should:
- check on the wellbeing of leaders and staff and find out whether any issues have arisen since the planning call
- hold a brief orientation meeting with the team, including the nominee, to ensure that the team inspectors understand the provider’s context, the inspection schedule, the times of reflection meetings and the key themes being focused on
- check whether anyone involved in the inspection requires or has requested any reasonable adjustments because of a disability
- consider whether you need to make any adaptations to the inspection process where those with other protected characteristics may otherwise be put at a disadvantage (refer to the Responding to requests for reasonable adjustments and/or adaptations section of the main operating guide for further information)
- if there have been any requests for adaptations, record them in the evidence base along with their outcome
Follow the schedule for the day as discussed in the planning call. Activities for day 1 will typically include some or all of the following:
- a leadership discussion and learning walk where leaders can evidence the impact of their work
- curriculum learning walks/lesson inspections, including discussions with staff and learners/apprentices – offer leaders the opportunity to accompany inspectors on these
- further informal, or planned, discussions with learners and apprentices
- meetings with staff
- work and/or skills scrutiny, either individually or jointly with a relevant staff member
- a focus on learners and/or apprentices who are disadvantaged, those with SEND or high needs, those who are known (or previously known) to social care, and those who may face other barriers to their learning and/or wellbeing, including those without level 2 English and/or mathematics
- a safeguarding meeting with the designated safeguarding lead (for inspections which include a safeguarding focus)
Reflection meeting with the nominee
These meetings bring together the inspection team and the nominee towards the end of the day to reflect on the emerging evidence. You should:
- check on the wellbeing of leaders and staff, and on the inspection process and the conduct of those involved in the inspection; resolve any issues
- ensure you have applied the principles of improvement monitoring inspections when evaluating the first-hand evidence you have gathered
- share headline evidence linked to the key themes being explored
- consider which themes are emerging as having improved since the last full inspection/monitoring inspection, and themes where the provider may have more to do – this will support you in having a transparent dialogue with leaders about the emerging evidence
- record leaders’ comments in the evidence base
- identify and agree on the necessary activities for the next stage(s) of the inspection, ensuring leaders understand the rationale for these activities
You should make sure that all meetings, including the final feedback meeting, are practical and constructive. This includes managing attendees and the conduct of everyone who attends.
Day 2
Begin the day with a brief reflection meeting with a senior leader and/or nominee: confirm everyone’s wellbeing, note any updates from leaders or unexpected events, and agree whether the schedule needs fine-tuning to fit the provider’s working day. Adjust plans where necessary.
Continue to carry out the agreed inspection activities, remembering to have regular reflection meetings.
End-of-inspection reflection meeting with the nominee
Hold a reflection meeting with the nominee towards the end of the inspection, once evidence-gathering has been completed. During the reflection meeting:
- check on the wellbeing of staff, and on the inspection process and the conduct of those involved in the inspection; resolve any issues
- evaluate all evidence against the themes over the 2 days, providing feedback on the progress the provider has made – this will form the basis of the text that will appear in the report; you should not provide specific grades
- record the nominee’s comments in the evidence base
Then hold the final feedback meeting, which senior leaders and the funding body/bodies can attend.
Final feedback meeting
Record the outcome and the main points for feedback to the provider in the evidence base during the inspection.
Your feedback must be clear, respectful and grounded in the evidence gathered. It must cover all the points that will appear in the report.
Thank everyone for their contributions, engagement and involvement in the inspection and then explain clearly:
- that attendance at the final feedback meeting is voluntary and any attendee may leave at any time
- the key provisional findings from the inspection, including the range of evidence gathered, making clear that these are subject to quality assurance and moderation
- that leaders should share the findings with those responsible for governance and whoever else they consider appropriate, which may include colleagues, family members, and/or their wider support group; however, the information should not be made public
- that the draft report they receive must not be published; they must wait for the copy of the final report
- that when they receive their draft report and complete their factual accuracy check, they do not need to check data from other published sources, but may want to review any data that was gathered during the inspection or commented on in the report
- that the nominee should, ideally, complete the post-inspection survey
- that the provider has an opportunity to raise any issues or concerns and to seek clarification about the inspection, and can also contact us after the end of the inspection if necessary (see the Concerns or complaints about an inspection section in the inspection information for FE and skills providers)
- that leaders can make a formal complaint and can find information on how to do this in our complaints procedure
- that the precise text of the written update may differ from the verbal feedback
- the next inspection activity (within 3 years of the merger)
Reflect the provider’s context and frame your feedback through professional dialogue, with the aim of supporting improvement. When managing attendees and the conduct of everyone who attends, make sure that the meeting is practical and constructive.
What to do after the monitoring inspection
You must produce a written report setting out your findings.
If the provider submits comments after they have received the draft report, you are responsible for reviewing and responding to these and making any necessary amendments, as set out in the writing guidance.
Deferring or pausing an inspection, or gathering additional evidence
Familiarise yourself with our guide on deferring, pausing and gathering additional evidence. You must contact the duty desk if you receive a request for a deferral before any on-site monitoring inspection.
Recording evidence
You must record evidence as set out in the operating guide for full inspections.
Quality assurance and consistency checking
You are responsible for the quality of your own work and that of your team, where applicable.
As the lead inspector, you are responsible for giving team inspectors timely feedback on the quality of their work and their conduct.
Additional guidance on evidence-gathering and other matters
Please refer to the sections Additional guidance to support evidence-gathering and Other matters in the operating guide for full inspections. This guidance also includes information that you may need to refer to, for example specific provider contexts to consider.
Annex: monitoring inspections of FE and skills providers that were subject to monitoring before the launch of the renewed education inspection framework
This section applies to FE and skills providers which, by the end of October 2025, were judged to be:
- requires improvement; or
- inadequate
Introductory monitoring call
You should call the provider within 6 months of publication of the provider’s last inspection report, but not before January 2026.
In the introductory call:
- begin to establish or continue the relationship between the HMI leading the monitoring programme and the provider
- explain that they will be monitored using the renewed EIF and toolkit
- clarify the evolving focus of monitoring, where applicable, to reflect the evaluation areas under the renewed EIF
- agree and communicate the likely timing of the next inspection event
Notification and planning of the on-site monitoring inspection
The monitoring inspection notification call
You should call the provider at the timescales indicated below, but not before January 2026:
- For ‘requires improvement’, within 7 to 13 months of the publication of the provider’s last inspection report.
- For ‘inadequate’, within 6 months of the publication of the provider’s last inspection report.
On-site inspection
Follow the instructions set out in the section Monitoring inspections of providers with any evaluation area(s) graded ‘needs attention’ or Monitoring inspections of providers with one or more ‘urgent improvement’ grades and/or where safeguarding is ‘not met’, but note the following differences in the process:
- Based on the previously identified weaknesses and areas for improvement, use the most relevant evaluation areas in the toolkit to gather focused evidence to celebrate the improvements leaders have secured since the full inspection, validate leaders’ actions and highlight where further improvement may still be needed.
- Do not grade any evaluation areas. These providers have not yet had a full inspection under the renewed EIF. They therefore have no report card. Set out your findings in the monitoring inspection report, with particular focus on the effectiveness of the actions leaders and those responsible for governance have taken to improve the provider. The letter will be subject to standard quality assurance arrangements under the renewed EIF.
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Details of the role of the nominee are set out in the inspection information for FE and skills providers. ↩
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The HMI is assigned by the relevant Ofsted region to be the first point of contact for the provider, to be in regular contact with them, and to lead the monitoring inspection(s). ↩
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If an apprenticeship training provider is funded for education programmes for young people, the additional quality of education theme to cover this is: ‘How much progress have leaders and managers made in ensuring that learners benefit from high-quality education programmes for young people that prepare them well for their intended job role, career aim and/or personal goals?’ ↩