Guidance

Fulfilment House Due Diligence Scheme: service availability and issues

Check the availability and any issues affecting the Fulfilment House Due Diligence Scheme online service.

• From: HM Revenue & Customs
• Published: 1 April 2018
• Last updated: 4 September 2026
  Show all updates

  1. 4 September 2026

     Planned downtime from 7am to 11pm on Sunday 27 September 2026 has been added.

  2. 8 July 2026

     Planned downtime from 8am on Saturday 11 July 2026 to 6:30pm on Sunday 12 July 2026 has been added.

  3. 19 February 2026

     Planned downtime from 7am to 11pm on Sunday 8 March 2026 has been added.

  4. 20 November 2025

     Planned downtime from 8am to 10pm on Sunday 30 November 2025 has been added.

  5. 13 October 2025

     Planned downtime from 8am on Sunday 19 October 2025 to 3am on Monday 20 October 2025 has been added.

  6. 24 September 2025

     The planned downtime from 8:15am on Sunday 28 September to 3:30am on Monday 29 September 2025 has changed. It will now be 8:15am on Sunday 28 September to 1am on Monday 29 September 2025.

  7. 19 September 2025

     The planned downtime from 8:15am to 10pm on Sunday 28 September 2025 has changed. It will now be from 8:15am on Sunday 28 September to 3:30am on Monday 29 September 2025.

  8. 18 September 2025

     Planned downtime from 8:15am to 10pm on Sunday 28 September 2025 has been added.

  9. 2 September 2025

     Planned downtime from 10:30pm to 11pm on Wednesday 10 September 2025 and 10:30pm to 11pm on Wednesday 17 September 2025 has been added.

  10. 4 July 2025

      Planned downtime from 5:40am on Saturday 12 July 2025 to 10:30pm on Sunday 13 July 2025 has been added.

  11. 20 February 2025

      Planned downtime from 7am to 7:30pm on Sunday 9 March 2025 has been added.

  12. 28 November 2024

      Planned downtime from 8am to 8:30pm on Sunday 8 December 2024 has been added.

  13. 9 September 2024

      Planned downtime from 9:30pm to 10:30pm on Saturday 14 September 2024 has been added.

  14. 25 June 2024

      Planned downtime from 8am on Saturday 13 July 2024 to 10pm on Sunday 14 July 2024 has been added.

  15. 19 June 2024

      Planned downtime from 7am on Saturday 22 June 2024 to 9:15pm Sunday 23 June 2024 has been cancelled.

  16. 5 June 2024

      Planned downtime from 7am on Saturday 22 June 2024 to 5pm on Sunday 23 June 2024 has been changed and is now from Saturday 22 June 2024 7am to 9:15pm Sunday 23 June 2024.

  17. 24 May 2024

      Planned downtime from 7am on Saturday 22 June 2024 to 5pm Sunday 23 June 2024 has been added.

  18. 28 February 2024

      Planned downtime from 6am to 10pm on Sunday 10th March 2024 has been added.

  19. 14 February 2024

      Planned downtime has been amended to Sunday 18 February 2024 6am to 11:45pm.

  20. 31 January 2024

      Planned downtime from 7am to 10:30pm on Sunday 18 February 2024 has been added.

  21. 5 December 2023

      Planned downtime for Saturday 9 December 2023 has been amended.

  22. 22 November 2023

      Planned downtime from 9am to 5pm on Saturday 9 December 2023 has been added.

  23. 17 November 2023

      Planned downtime from 7am to 10:30pm on Sunday 19 November 2023 has been cancelled.

  24. 10 November 2023

      Planned downtime from 7am to 10:30pm on Sunday 19 November 2023 has been added.

  25. 15 September 2023

      Planned downtime from 8am to 7pm on Sunday 8 October 2023 has been added.

  26. 25 August 2023

      Planned downtime from 7am to 9pm on Sunday 10 September 2023 has been added.

  27. 14 July 2023

      Planned downtime from 7am on Saturday 15 July 2023 to 6pm on Sunday 16 July 2023 has been added.

  28. 7 July 2023

      Planned downtime from 7am on Sunday 9 July 2023 to 12.15am Monday 10 July 2023 has been added.

  29. 5 July 2023

      Planned downtime from 5am on Sunday 9 July 2023 to 2am Monday 10 July 2023 has been added.

  30. 23 June 2023

      Planned downtime from 8am to 3pm on Sunday 25 June 2023 has been added.

  31. 4 April 2023

      Planned downtime from 8:10am to 11:45pm on Sunday 16 April 2023 has been added.

  32. 24 March 2023

      Planned downtime from 8:25am to 9pm Sunday 26 March 2023 has been added.

  33. 23 March 2023

      Planned downtime from 8:25am to 6pm Sunday 26 March 2023 has been added.

  34. 9 December 2022

      Planned downtime has changed from midday on Saturday 10 December 2022 to 10am Sunday 11 December 2022 to 11am on Saturday 11 December 2022 to 6am on Sunday 12 December 2022.

  35. 7 December 2022

      Planned downtime from midday on Saturday 10 December 2022 to 10am Sunday 11 December 2022 has been added.

  36. 7 September 2022

      Planned downtime from 8:30am to 3:30pm Sunday 11 September 2022 has been added.

  37. 29 July 2022

      Planned downtime from Sunday 31 July 2022 8:15am to 7pm Sunday 31 July 2022 has been added.

  38. 7 September 2020

      Planned downtime for Friday 11 September 2020 6pm to 7am Monday 14 September 2020 has been added.

  39. 16 November 2018

      Downtime previously planned for 17 and 18 November will now take place on 24 and 25 November.

  40. 8 November 2018

      Service issue for Thursday 8 November 2018 from 6pm to 11pm has been added.

  41. 1 November 2018

      Planned downtime for 3 and 4 November will now take place on 17 and 18 November.

  42. 26 October 2018

      Planned downtime for 3 and 4 November added.

  43. 1 June 2018

      Planned downtime from 3pm to 3.30pm on Monday 4 June 2018 has been added.

  44. 6 April 2018

      Planned downtime message added for Saturday 7 April 2018 and Sunday 8 April 2018.

  45. 1 April 2018

      First published.

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Fulfilment House Due Diligence Scheme — service availability and issues

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Latest updates on the availability and any issues affecting the Fulfilment House Due Diligence Scheme online service.