FOI release

FOI-0012: redacted response

Published 22 October 2026

Office of the Forensic Science Regulator
c/o Home Office Science
23 Stephenson Street
Birmingham
B2 4BJ

FSRFOI@forensicscienceregulator.gov.uk

31 July 2023

Via email: [redacted]

Dear [redacted]

FSR-FOI-0012

Thank you for your e-mail of 21 July 2023, in which you ask for information on the following:

1. Does your organisation use Customer Relationship Management (CRM) software? (Example: HubSpot, Salesforce, Dynamics, Other, etc.)

Response: Yes

2. If yes, please specify which CRM(s) are used by your organisation:

• HubSpot
• Salesforce
• Dynamics
• Other (Please specify)

Response: Other – SMART (Stakeholder Management And Relationship Tool)

3. What license level/subscription does your organisation have?

Response: Unknown. Please see explanation below.

4. What is the annual cost of your CRM system(s)?

Response: Unknown. Please see explanation below.

5. List any job roles by (job title) within your organisation that communicate with contacts via the CRM(s) system?

Response: Business support and Correspondence Manager.

6. Does your organisation work with any external agencies to manage the CRM?

Response: Yes – Home Office. Please see explanation below.

7. Does your CRM integrate with other systems within your organisation? (Example: finance systems, Other CRM Systems, etc.)

Response: Unknown. Please see explanation below.

8. If yes, please specify which other systems your CRM(s) are integrated with

Response: Unknown. Please see explanation below.

Your request has been handled as a request for information under the Freedom of Information Act 2000.

The Forensic Science Regulator does not hold all the information which you have requested.

The Forensic Science Regulator is a public appointee and an arms-length body of government who operates independently, on behalf of the criminal justice system as a whole.

The Regulator is supported by a team of officials known as the Office of the Forensic Science Regulator (OFSR) who work under the direction of the Regulator and are employed by the Home Office.

Both the Regulator and OFSR use Home Office IT infrastructure, and therefore do not have access to some of the information you are requesting.

SMART is a Home Office managed system. The Home Office allow the OFSR access to SMART. Your questions regarding license level/subscription, annual cost and integration with other systems is not known by the Forensic Science Regulator.

Given the subject matter of your request, the Home Office may hold the information you are seeking. If you have not already done so, you may wish to write to them. Contact details can be found on their website at Home Office - GOV.UK (www.gov.uk)

If you are dissatisfied with this response you may request an independent internal review of our handling of your request by submitting a complaint within two months to FSRFOI@forensicscienceregulator.gov.uk, quoting reference FSR-FOI-0007. If you ask for an internal review, it would be helpful if you could say why you are dissatisfied with the response.

As part of any internal review the Department’s handling of your information request would be reassessed by staff who were not involved in providing you with this response. If you were to remain dissatisfied after an internal review, you would have a right of complaint to the Information Commissioner as established by section 50 of the FOIA.

A link to the Forensic Science Regulators Information Rights Privacy Notice can be found in the following link. This explains how we process your personal information: Personal information charter - Forensic Science Regulator - GOV.UK (www.gov.uk)

Yours sincerely

Office of the Forensic Science Regulator