During 2011, the Home Office worked with eight police force areas to trial a new approach to handling antisocial behaviour calls from the public and then manage their cases.
The aim was to improve the ability of forces to identify victims most at risk and to respond appropriately with their local partners. The trials represent a ‘bottom-up’ effort to shift practitioners’ focus to protecting victims and communities, rather than just logging types of antisocial behaviour.
The summary report available to download below explains the five key principles to call-handling and case-management and how the trial forces adapted them to suit their local circumstances.
It summarises the results and lessons learned from the trials. The report includes annexes with sample call-handler question-sets, information-sharing agreement between the police and local agencies and case studies. A call-handling training video is included at annex A of the report.
Read the reports from the trial forces
The reports are available below.