Research and analysis

Focus on the victim: summary report from the antisocial behaviour call handling trials

Report on the findings of eight police force areas who trialed a new approach to handling antisocial behaviour calls from the public.

Documents

Focus on the victim - the antisocial behaviour call-handling report (PDF file - 417kb)

This file may not be suitable for users of assistive technology. Request an accessible format.

If you use assistive technology (eg a screen reader) and need a version of this document in a more accessible format, please email alternativeformats@homeoffice.gsi.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Welsh translation: Focus on the Victim: Summary report from the antisocial behaviour call handling trials (PDF file - 537kb)

This file may not be suitable for users of assistive technology. Request an accessible format.

If you use assistive technology (eg a screen reader) and need a version of this document in a more accessible format, please email alternativeformats@homeoffice.gsi.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Detail

During 2011, the Home Office worked with eight police force areas to trial a new approach to handling antisocial behaviour calls from the public and then manage their cases.

The aim was to improve the ability of forces to identify victims most at risk and to respond appropriately with their local partners. The trials represent a ‘bottom-up’ effort to shift practitioners’ focus to protecting victims and communities, rather than just logging types of antisocial behaviour.

The summary report available to download below explains the five key principles to call-handling and case-management and how the trial forces adapted them to suit their local circumstances.

It summarises the results and lessons learned from the trials. The report includes annexes with sample call-handler question-sets, information-sharing agreement between the police and local agencies and case studies. A call-handling training video is included at annex A of the report.

Read the reports from the trial forces

The reports are available below.