Research and analysis

Evaluation of Additional Work Coach Support

Findings from a mixed-methods study on the customer experience and impacts of extra Jobcentre Plus support for disabled people and those with health conditions.

• From: Department for Work and Pensions and Government Social Research Profession
• Published: 25 June 2026

Documents

Evaluation of Additional Work Coach Support: evaluation report

PDF, 2.1 MB, 186 pages

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Details

This report outlines the findings from a mixed-method study evaluating Additional Work Coach Support (AWCS). The evaluation involved qualitative interviews with AWCS customers, and a quantitative longitudinal survey with AWCS customers and a matched comparison group of non-AWCS customers.

AWCS is a policy which gives Universal Credit (UC) health journey customers and Employment and Support Allowance (ESA) customers additional appointment time with a work coach. It gives work coaches more time to understand health related barriers to work, provide relevant signposting to address barriers, and ultimately move customers towards or into work.

These findings can be combined with those from this statistical publication to give a holistic assessment of the impacts of AWCS: Impact of Additional Work Coach Support on the sustained employment outcomes of disabled participants and those with health conditions

Published 25 June 2026