Research and analysis

Energy Companies Obligation (ECO) customer journey research

Summary findings of qualitative and quantitative research with households that received ECO-funded installations in September 2013.

• From: Department of Energy & Climate Change
• Published: 18 December 2014

Documents

Energy Companies Obligation (ECO) Customer Journey Research: Main report

PDF, 1.04 MB, 72 pages

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Technical report

PDF, 626 KB, 36 pages

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Research instruments

PDF, 598 KB, 59 pages

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ECO customer journey: data tables

MS Excel Spreadsheet, 146 KB

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Details

The Department of Energy and Climate Change commissioned ICF International and GfK NOP to carry out research into the ECO customer journey.

This study forms part of the evaluation of the Green Deal and Energy Company Obligation (ECO) programme.

The aim of this study was to carry out research into the experiences of consumers who have had energy efficiency measures installed through ECO through a mixture of quantitative and qualitative research with households that had received ECO-funded installations in September 2013.

The quantitative and qualitative research was conducted between November and December 2013.

Published 18 December 2014