By Helen Barnes, Paul Sissons and Helen Stevens
This report presents first findings from a large representative face-to-face survey of 3,650 Employment and Support Allowance (ESA) customers, who made a claim for ESA between April and June 2009.
It aims to explore customer experiences of claiming ESA, covering the initial claim process, assessment (ESA50, Work Capability Assessment and Work- Focused Health-Related Assessment) and the outcome of the benefit claim, and their responses to these. It also provides information on destinations, for those leaving benefit. The survey was carried out between December 2009 and February 2010 by Ipsos MORI. A repeat survey with the same population was carried out by telephone six months later, and will be published in early 2011.