Guidance

Employer satisfaction survey question guidance

Updated 12 February 2018

Applies to England

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This publication is available at https://www.gov.uk/government/publications/employer-satisfaction-survey-provider-guidance/employer-satisfaction-survey-question-guidance

A selection of questions from the employer satisfaction survey 2017 to help you understand the questions contained in this year’s survey.

Rating on the training received - core questions

How do you rate their overall performance in each of these aspects on a scale of 0-10, where 0 = very poor and 10 = excellent?

Please select one option for each statement.

  • Understanding your organisation’s training needs (1)
  • Offering training and/or assessment in a flexible way to meet your needs (2)
  • Communicating clearly with you throughout the process (3)
  • Their overall efficiency in their dealings with you (4)
  • The professionalism of the staff delivering training and/or assessment (5)
  • Delivering training the reflects up-to-date practices in your industry/sector (6)

Overall satisfaction

How satisfied or dissatisfied were you with the following? Please rate each on a scale of 0-10, where 0 = extremely dissatisfied and 10 = extremely satisfied.

Please select one option for each statement.

  • This training provider overall (1)
  • The overall quality of the training/assessment (2)
  • Your ability to influence the structure, content, delivery and duration of the training (3)

How likely would you be to recommend your training provider to another employer seeking similar training?

Please select one option only.

  • Extremely unlikely
  • Unlikely
  • Neither likely nor unlikely
  • Likely
  • Extremely likely
  • Does not apply

There were also additional questions by skills area and about the apprenticeship levy.

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