Decision

East Riding of Yorkshire Council (00FB) - Regulatory Judgement: 29 July 2026

Published 29 July 2026

Applies to England

Our Judgement

	Grade/Judgement	Change	Date of assessment
Consumer	C2 Our judgement is that there are some weaknesses in the landlord delivering the outcomes of the consumer standards and improvement is needed.	First grading	July 2026

Reason for publication

We are publishing a regulatory judgement for East Riding of Yorkshire Council following an inspection completed in July 2026.

This regulatory judgement confirms a consumer grade of C2. This is the first time we have issued a consumer grade in relation to this landlord.

Summary of the decision

From the evidence and assurance gained during the inspection, we have concluded that there are some weaknesses in East Riding of Yorkshire Council delivering the outcomes of the consumer standards and improvement is needed, specifically in relation to outcomes in our Neighbourhood and Community Standard, Tenancy Standard, and the Transparency, Influence and Accountability Standard. Based on this assessment, we have concluded a C2 grade for East Riding of Yorkshire Council.

How we reached our judgement

We carried out an inspection of East Riding of Yorkshire Council to assess how well it is delivering the outcomes of the consumer standards as part of our planned regulatory inspection programme. During the inspection, we considered all four of the consumer standards: Neighbourhood and Community Standard, Safety and Quality Standard, Tenancy Standard, and the Transparency, Influence and Accountability Standard.

We observed meetings of the council’s Safer and Stronger Communities Overview and Scrutiny Sub-Committee and the Tenant Scrutiny Panel. We spoke with tenants, held meetings with the portfolio holder for Housing, Infrastructure and Communications, and the chair of the Safer and Stronger Communities Overview and Scrutiny Sub-Committee, interviewed staff, and reviewed a wide range of documents provided by the council.

Our regulatory judgement is based on a review of all the relevant information we obtained during the inspection as well as analysis of information supplied by East Riding of Yorkshire Council in its regulatory returns and other regulatory engagement activity.

Summary of findings  

Consumer – C2 – July 2026

The Safety and Quality Standard requires landlords to have an accurate, up to date, and evidenced understanding of the condition of their homes to inform the provision of good quality, well-maintained and safe homes for tenants. It also requires landlords to ensure that homes meet the requirements of the Decent Homes Standard. Through our inspection, we gained assurance that East Riding of Yorkshire Council has an accurate and up to date understanding of the condition of its homes. It undertakes a rolling programme of physical surveys covering all its homes every five years, including an assessment of hazards under the Housing Health and Safety Rating System. At the time of inspection, East Riding of Yorkshire Council reported 97% of its homes met the Decent Homes Standard. It has capital investment plans in place to address non-decency, damp and mould, and to improve energy performance ratings.

The Safety and Quality Standard also requires landlords to deliver an effective, efficient, and timely repairs, maintenance, and planned improvement service to its tenants. We saw evidence that East Riding of Yorkshire Council is delivering a repairs and maintenance service that meets the needs of its tenants and achieves good satisfaction levels. Repairs and maintenance performance is subject to appropriate operational and strategic oversight, with regular monitoring and reporting. East Riding of Yorkshire Council also demonstrated that it is taking all reasonable steps to ensure the health and safety of tenants in its homes and associated communal areas. It has effective arrangements in place to ensure it meets legal health and safety requirements and demonstrated high levels of performance across its landlord health and safety measures.

The Neighbourhood and Community Standard requires landlords to work in partnership with the police and other relevant organisations to deter and tackle anti-social behaviour. We gained assurance that East Riding of Yorkshire Council collaborates effectively with partners at both a strategic and operational level to manage anti-social behaviour and hate incidents. The council takes a multi-tenure approach to early intervention in managing anti-social behaviour, following a structured set of stages designed to ensure fairness, consistency, and effective case resolution. However, we found limited reporting of anti-social behaviour and tenancy sustainment performance to tenants or internally within the council. East Riding of Yorkshire Council acknowledges this weakness and is making changes to strengthen its approach.

In relation to the Tenancy Standard, we saw evidence that East Riding of Yorkshire Council offers tenancies or terms of occupation that are compatible with the purpose of its accommodation, the needs of individual households, the sustainability of the community, and the efficient use of its housing stock. Comprehensive and clearly structured content is available on the council’s website, providing an accessible summary of relevant tenancy information. East Riding of Yorkshire Council also has an effective approach to tackling fraud with demonstrable outcomes. However, we found that the council produces limited performance information on its tenancy and support activities. This limits the effective performance scrutiny of outcomes. It recognises this and is working with tenants and councillors to review its approach to performance reporting.

The Transparency, Influence and Accountability Standard sets out that landlords must treat tenants and prospective tenants with fairness and respect and take action to deliver fair and equitable outcomes for tenants. Through our inspection we gained assurance that East Riding of Yorkshire Council treats its tenants with fairness and respect. We observed a respectful and positive culture displayed towards engaged tenants through our engagement. It tailors its approach to meet individual needs, although mostly at a transactional and responsive level. East Riding of Yorkshire Council needs to make improvements to the information it holds on its tenants to ensure fair and equitable outcomes but is committed to enhancing its tenant profile information and has taken steps to address this weakness.

The Transparency, Influence and Accountability Standard requires landlords to provide accessible information so that tenants can use landlord services, understand what to expect from their landlord and hold their landlord to account. It also requires landlords to take tenants’ views into account when making decisions about the delivery of landlord services. We have assurance that East Riding of Yorkshire Council offers a range of informal and formal opportunities for tenants to influence its housing services. We met with engaged tenants who told us they felt heard, that their views were considered, and that they could point to changes made because of their involvement. There is a formal engagement framework which supports tenants to have an active role in decision making. More informal engagement opportunities have also led to demonstrable improvements in tenant outcomes. There is, however, no routine performance scrutiny by tenants apart from yearly Tenant Satisfaction Measures and financial information. We therefore consider that this represents a weakness in delivering the outcomes of the Transparency, Influence and Accountability Standard. East Riding of Yorkshire Council told us that it has plans in place to improve the service and performance information it shares with its tenants and its councillors. We will seek assurance through our ongoing engagement that these plans become embedded.

The Transparency, Influence and Accountability Standard also sets out that landlords must ensure complaints are addressed fairly, effectively, and promptly. East Riding of Yorkshire Council has an appropriate policy and process in place for dealing with complaints. It has had a focus on improving the quality and speed of its response to complaints and demonstrated that it is working towards achieving its target performance and satisfaction levels.

East Riding of Yorkshire Council has engaged constructively with us throughout the inspection process, It has demonstrated that it understands the issues it needs to address and is already taking action towards rectifying the weaknesses identified. We will continue to engage with East Riding of Yorkshire Council as it works to address the weaknesses set out in this judgement.

Background to the judgement

About the landlord

East Riding of Yorkshire Council is a unitary council providing services across the East Riding. It owns around 11,200 social and affordable rented homes, of which around 600 are supported housing.

Our role and regulatory approach

We regulate for a viable, efficient, and well governed social housing sector able to deliver quality homes and services for current and future tenants.  

We regulate at the landlord level to drive improvement in how landlords operate. By landlord we mean a registered provider of social housing. These can either be local authorities, or private registered providers (other organisations registered with us such as non-profit housing associations, co-operatives, or profit-making organisations). 

We set standards which state outcomes that landlords must deliver. The outcomes of our standards include both the required outcomes and specific expectations we set. Where we find there are significant failures in landlords which we consider to be material to the landlord’s delivery of those outcomes, we hold them to account. Ultimately this provides protection for tenants’ homes and services and achieves better outcomes for current and future tenants. It also contributes to a sustainable sector which can attract strong investment. 

We have a different role for regulating local authorities than for other landlords. This is because we have a narrower role for local authorities and the Governance and Financial Viability Standard, and Value for Money Standard do not apply. Further detail on which standards apply to different landlords can be found on our standards page. 

We assess the performance of landlords through inspections and by reviewing data that landlords are required to submit to us. We also respond where there is an issue or a potential issue that may be material to a landlord’s delivery of the outcomes of our standards. We publish regulatory judgements that describe our view of landlords’ performance with our standards. We also publish grades for landlords with more than 1,000 social housing homes. 

The Housing Ombudsman deals with individual complaints. When individual complaints are referred to us, we investigate if we consider that the issue may be material to a landlord’s delivery of the outcomes of our standards.  

For more information about our approach to regulation, please see Regulating the standards.

Further information

• Regulating the standards
• Regulatory standards for landlords

Related documents

• Decent Homes Standard