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This research assessed the implementation, delivery and effect of Victim Support’s Homicide Service during its first 14 months of operation.
Qualitative research was conducted involving Homicide Service staff, the police, other organisations involved in service delivery, and bereaved families. Performance management data was also analysed.
The research found that the Homicide Service had a positive effect on bereaved service users; however, there was considerable pressure on resources to deliver the service. This could be alleviated through more effective use of volunteers, and improvements to technology and training.
The performance management data could also be improved to better monitor service delivery.