Guidance

National partnership team contacts for England, Scotland and Wales

Updated 16 April 2025

Landlords

Read the Universal Credit: Housing Queries Routeway for guidance on how to resolve landlord queries about Universal Credit.

England

West Midlands

This area includes Birmingham and Solihull, Black Country, and Mercia.

Name	Email	Responsibilities
Mandy Williams	westmidlands.groupemployer-partnershipteam@dwp.gov.uk	Group Partnership Manager responsible for employment programmes, jobseeker initiatives and benefit related matters

North and East Midlands

This area includes East Anglia, Leicestershire and Northamptonshire, South Lincolnshire, Nottinghamshire and Rutland, and Staffordshire and Derbyshire.

Name	Email	Responsibilities
Roger Matthews	nemidlands.employerandpartnershipteam@dwp.gov.uk	Group Partnership Manager responsible for employment programmes, jobseeker initiatives and benefit related matters
Jean Sharpe	nemidlands.employerandpartnershipteam@dwp.gov.uk	Group Employer Manager responsible for employers and employer engagement

London and Essex

Name	Email	Responsibilities
Kam Patel	londonessex.legroupemployerpartnershipteam@dwp.gov.uk	Group Partnership Development Manager responsible for benefit related matters, Landlord and Housing Queries for London and Essex
Marian Keane	londonessex.legroupemployerpartnershipteam@dwp.gov.uk	Group Partnership Manager responsible for employment programmes and jobseeker initiatives

North Central

This area includes West Yorkshire, South Yorkshire, Cumbria and Lancashire.

Name	Email	Responsibilities
Rebecca Owen	northcentralgroup.partnerships@dwp.gov.uk	Group Partnership Manager responsible for employment programmes, jobseeker initiatives and benefit related matters

North East

This area includes Durham and Tees Valley, North and East Yorkshire and the Humber, North Lincolnshire and Northumberland, and Tyne and Wear.

Name	Email	Responsibilities
Kay Charlton	northeastgroup.partnershipsteam@dwp.gov.uk	Group Partnership Manager responsible for employment programmes, jobseeker initiatives and benefit related matters

North West

This area includes Greater Manchester, Merseyside and Cheshire.

Name	Email	Responsibilities
Nicki O’Connor	northwest.grouppartnershipteam@dwp.gov.uk	Group Partnership Manager responsible for employment programmes and jobseeker initiatives

South West

This area includes Devon and Cornwall, Avon, Somerset and Gloucestershire, Dorset, Wiltshire, Hampshire, and Isle of Wight.

Name	Email	Responsibilities
Josh Double	southwestengland.groupemployerpartnershipteam@dwp.gov.uk	Group Partnership Manager responsible for employment programmes, jobseeker initiatives and benefit related matters

South East

This area includes Kent, Surrey and Sussex, Berkshire, Buckinghamshire and Oxfordshire, and Bedfordshire and Hertfordshire.

Name	Email	Responsibilities
Karen Brown	segroup.partnershipteam@dwp.gov.uk	Group Partnership Manager responsible for employment programmes and jobseeker initiatives

Scotland

Name	Email	Responsibilities
	dwpscotland.housingqueries@dwp.gov.uk	Housing and landlord queries related to Scotland
Jamie MacDonald	jamie.macdonald1@dwp.gov.uk	Head of Employer and Strategic Partnerships in Scotland
Gillian MacDonald	gillian.macdonald@dwp.gov.uk	Head of Employer and Strategic Partnerships in Scotland
Lynn Campbell	lynn.campbell2@dwp.gov.uk	Senior Employer and Strategic Partnerships Leader - responsible for employer engagement and strategic partnerships in Scotland
Lorna Gilmour	lorna.gilmour1@dwp.gov.uk	Senior Devolution and Strategic Engagement Leader - responsible for devolution and strategic engagement related partnerships in Scotland

Wales

Name	Email	Responsibilities
Paul Harris	paul.Harris11@dwp.gov.uk	Group Partnership Manager responsible for employment programmes, jobseeker initiatives, benefit related matters, labour market, stakeholder engagement and devolution related engagement
Richard Aston	richard.aston@dwp.gov.uk	Devolution related engagement