Guidance

National partnership team contacts for England, Scotland and Wales

Updated 17 September 2024

Landlords

Read the Universal Credit: Housing Queries Routeway for guidance on how to resolve landlord queries about Universal Credit.

England

West Midlands

This area includes Birmingham and Solihull, Black Country, and Mercia.

Name Email Responsibilities
Mandy Williams westmidlands.groupemployer-partnershipteam@dwp.gov.uk Group Partnership Manager responsible for employment programmes, jobseeker initiatives and benefit related matters

North and East Midlands

This area includes East Anglia, Leicestershire and Northamptonshire, South Lincolnshire, Nottinghamshire and Rutland, and Staffordshire and Derbyshire.

Name Email Responsibilities
Roger Matthews nemidlands.employerandpartnershipteam@dwp.gov.uk Group Partnership Manager responsible for employment programmes, jobseeker initiatives and benefit related matters
Lisa Collins nemidlands.employerandpartnershipteam@dwp.gov.uk Group Employer and Partnership Lead
Bharat Keshwala nemidlands.employerandpartnershipteam@dwp.gov.uk Group Partnership Manager responsible for employment programmes, jobseeker initiatives and benefit related matters

London and Essex

Name Email Responsibilities
Kam Patel londonessex.legroupemployerpartnershipteam@dwp.gov.uk Group Partnership Development Manager responsible for benefit related matters, Landlord and Housing Queries for London and Essex
Marian Keane londonessex.legroupemployerpartnershipteam@dwp.gov.uk Group Partnership Manager responsible for employment programmes and jobseeker initiatives

North Central

This area includes West Yorkshire, South Yorkshire, Cumbria and Lancashire.

Name Email Responsibilities
Rebecca Owen northcentralgroup.partnerships@dwp.gov.uk Group Partnership Manager responsible for employment programmes, jobseeker initiatives and benefit related matters

North East

This area includes Durham and Tees Valley, North and East Yorkshire and the Humber, North Lincolnshire and Northumberland, and Tyne and Wear.

Name Email Responsibilities
Kay Charlton northeastgroup.partnershipsteam@dwp.gov.uk Group Partnership Manager responsible for employment programmes, jobseeker initiatives and benefit related matters

North West

This area includes Greater Manchester, Merseyside and Cheshire.

Name Email Responsibilities
Nicki O’Connor northwest.grouppartnershipteam@dwp.gov.uk Group Partnership Manager responsible for employment programmes and jobseeker initiatives

South West

This area includes Devon and Cornwall, Avon, Somerset and Gloucestershire, Dorset, Wiltshire, Hampshire, and Isle of Wight.

Name Email Responsibilities
Allison Cooper southwestengland.groupemployerpartnershipteam@dwp.gov.uk Group Partnership Manager responsible for employment programmes, jobseeker initiatives and benefit related matters

South East

This area includes Kent, Surrey and Sussex, Berkshire, Buckinghamshire and Oxfordshire, and Bedfordshire and Hertfordshire.

Name Email Responsibilities
Karen Brown segroup.partnershipteam@dwp.gov.uk Group Partnership Manager responsible for employment programmes and jobseeker initiatives

Scotland

Name Email Responsibilities
dwpscotland.housingqueries@dwp.gov.uk Housing and landlord queries related to Scotland
Jamie MacDonald jamie.macdonald1@dwp.gov.uk Head of Employer and Strategic Partnerships in Scotland
Lynn Campbell lynn.campbell2@dwp.gov.uk Senior Employer and Strategic Partnerships Leader - responsible for employer engagement and strategic partnerships in Scotland
Lorna Gilmour lorna.gilmour1@dwp.gov.uk Senior Devolution and Strategic Engagement Leader - responsible for devolution and strategic engagement related partnerships in Scotland

Wales

Name Email Responsibilities
Lorraine Davies lorraine.davies1@dwp.gov.uk Group Partnership Manager responsible for employment programmes, jobseeker initiatives, benefit related matters, labour market, stakeholder engagement and devolution related engagement
Richard Aston richard.aston@dwp.gov.uk Devolution related engagement