Corporate report

DWP complaints: Annual report by the Independent Case Examiner 2014 to 2015

The Independent Case Examiner's annual report on complaints about the Department for Work and Pensions from 1 April 2014 to 31 March 2015.


ICE annual report: DWP complaints: 2014 to 2015

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This report explains the Independent Case Examiner’s (ICE’s) work on complaints received between 1 April 2014 and 31 March 2015 about:

  • Jobcentre Plus
  • The Pension Service
  • Disability and Carers Service
  • Debt Management (part of DWP)
  • the Child Support Agency
  • the Child Maintenance Service
  • private sector companies that provide services on behalf of DWP

The report also includes information about the standards of service of the Independent Case Examiner’s office.

Published 6 November 2015