Corporate report

DWP complaints: Annual report by the Independent Case Examiner 2014 to 2015

The Independent Case Examiner's annual report on complaints about the Department for Work and Pensions from 1 April 2014 to 31 March 2015.

This was published under the 2015 to 2016 Cameron Conservative government

Documents

ICE annual report: DWP complaints: 2014 to 2015

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Details

This report explains the Independent Case Examiner’s (ICE’s) work on complaints received between 1 April 2014 and 31 March 2015 about:

  • Jobcentre Plus
  • The Pension Service
  • Disability and Carers Service
  • Debt Management (part of DWP)
  • the Child Support Agency
  • the Child Maintenance Service
  • private sector companies that provide services on behalf of DWP

The report also includes information about the standards of service of the Independent Case Examiner’s office.

Updates to this page

Published 6 November 2015

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