Corporate report

DWP complaints: Annual report by the Independent Case Examiner 2014 to 2015

The Independent Case Examiner's annual report on complaints about the Department for Work and Pensions from 1 April 2014 to 31 March 2015.


ICE annual report: DWP complaints: 2014 to 2015

This file may not be suitable for users of assistive technology. Request an accessible format.

If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email Please tell us what format you need. It will help us if you say what assistive technology you use.


This report explains the Independent Case Examiner’s (ICE’s) work on complaints received between 1 April 2014 and 31 March 2015 about:

  • Jobcentre Plus
  • The Pension Service
  • Disability and Carers Service
  • Debt Management (part of DWP)
  • the Child Support Agency
  • the Child Maintenance Service
  • private sector companies that provide services on behalf of DWP

The report also includes information about the standards of service of the Independent Case Examiner’s office.

Published 6 November 2015