Corporate report

DWP complaints: Annual report by the Independent Case Examiner 2013 to 2014

The Independent Case Examiner's annual report on complaints about the Department for Work and Pensions from 1 April 2013 to 31 March 2014.

Documents

ICE annual report: DWP complaints: 2013 to 2014

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Details

This report explains the Independent Case Examiner’s (ICE’s) work on complaints received between 1 April 2013 and 31 March 2014 about:

  • Jobcentre Plus
  • the Pension Service
  • the Disability and Carers Service
  • Debt Management (part of DWP)
  • the Child Support Agency
  • private sector companies that provide services on behalf of DWP

The report also includes information about the standards of service of the Independent Case Examiner’s office.

Published 17 September 2014