This report explains the Independent Case Examiner’s (ICE’s) work on complaints received between 1 April 2013 and 31 March 2014 about:
- Jobcentre Plus
- the Pension Service
- the Disability and Carers Service
- Debt Management (part of DWP)
- the Child Support Agency
- private sector companies that provide services on behalf of DWP
The report also includes information about the standards of service of the Independent Case Examiner’s office.