This file may not be suitable for users of assistive technology.
Request an accessible format
If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email alternative.format@dvla.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.
Details
DVLA asked customers using reception facilities if they were aware that some transactions could be completed online and why they chose to visit.