Research and analysis

DVLA customer satisfaction 2013

The DVLA customer satisfaction survey 2013 is one element of the agency's continuous measure of customer service satisfaction.



This survey covers services received at DVLA, Swansea, the Local Service Network (LSN) and the Post Office® as agents for DVLA. The Secretary of State (SoS) target for customer satisfaction at DVLA in 2013 is ‘to maintain or improve customer satisfaction at 85%’. Many of the questions asked in this survey repeat the questions set in the previous year. This lets us compare how we are doing against the previous result.