Corporate report

DVLA business plan 2013 to 2014

This plan sets out what the Driver and Vehicle Licensing Agency (DVLA) will do between 2013 and 2014.

From:
Driver and Vehicle Licensing Agency
Published
3 April 2013
Last updated
25 June 2014 — See all updates

Documents

Business plan 2013 to 2014

HTML

Business plan 2013 to 2014

PDF, 4.89 MB, 30 pages

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Business plan 2013 to 2014 - Progress against performance

PDF, 666 KB, 11 pages

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Details

The DVLA business plan sets out the agency’s plans for the coming year. It details our 16 key performance measures and 19 customer service measures.

During 2013 to 2014 we will:

  • redesign our business and processes around customer needs to cater for the digital world that we all now live in and keep up with future technology changes
  • improve take up of our electronic services
  • change our culture to become a responsive, agile and empowered organisation
  • ensure personal data is held safely, increasing accuracy and continuing to achieve high levels of motoring tax compliance
  • modernise our services by centralising work at Swansea
  • prepare the ground for our major IT contract let
  • make progress towards £100 million a year reduction in operating costs by the end of 2014 to 2015 against a 2010 to 2011 baseline
  • develop our staff and managers so that we have the skills to deliver, know what we are working to achieve and can all apply this strategy in our day to day work.

Our business plan provides quarterly updates on performance against business objectives. It gives our customers a more transparent picture of where the agency is heading and how we perform during the year.

Published 3 April 2013
Last updated 25 June 2014 + show all updates

  1. Update to the progress against performance PDF.

  2. Information about the end of year reporting added.

  3. Update to the figures

  4. Progress against performance update for February.

  5. Updated the Progress against performance document with January's version.

  6. December edition of progress against performance published

  7. November edition of Progress against performance published.

  8. Monthly reporting against the business plan for October added.

  9. Progress against performance for September update.

  10. Progress against performance update for August.

  11. Link added to Civil Service reform: one year on - Cabinet Office publication.

  12. Progress against performance for July added.

  13. Updated progress against performance document.

  14. New PDF added - Business Plan 2013 to 2014: Progress against performance

  15. First published.

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