Corporate report

DVLA annual report and accounts 2024 to 2025

This explains the Driver and Vehicle Licensing Agency's performance, achievements and financial statements for the financial year 1 April 2024 to 31 March 2025.

• From: Driver and Vehicle Licensing Agency
• Published: 21 July 2025

Documents

DVLA annual report and accounts 2024 to 2025

Ref: ISBN 978-1-5286-5688-7, HC 1226

PDF, 15.9 MB, 140 pages

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Details

The following includes some of DVLA’s achievements for 2024 to 2025 included in this year’s report. We:

• dealt with 99.4 million individual customer transactions, with 84% of this year’s transactions processed through our digital channels
• processed nearly 5 billion digital interactions
• collected £8.4 billion in Vehicle Excise Duty (VED)
• raised more than £274 million through the sale of personalised registrations
• issued 12.5 million driving licences and 17.9 million V5Cs
• made more than 832,000 medical licensing decisions, an increase of 15% from last year
• have had over 4 million customers sign up for a Driver and vehicles account
• answered 14 million queries through our Contact Centre
• retained our Customer Service Excellence standard for the 17th year
• recycled 79% of our waste, with less than 1% sent to landfill
• raised £31,716 for Alzheimer’s Society

Published 21 July 2025